-
August 2023 by D P
All of the staff here go above and beyond for their customers! I would definitely recommend them to anyone!
-
July 2023 by Andrew
I have a business and personal account with Woodforest they are insured FDICGreat customer service
-
August 2022 by Angel Ackles
Not the greatest bank! For one they can’t seem to answer anybody’s phone calls! I’m not staying with this bank. They screw people over. I love being told that I’m able to use $300 in overdraft but now they said I can only use $100! I’m being lied too! Big time!
-
November 2020 by Alberta Zaleski
This is one of the most helpful...and considerate banks I have ever dealt with!
-
September 2020 by Mark Duryea
This bank only cares about money, not the customer. If you are a minority, do not go near them, because you'll get a feeing of bias and money you need immediately will lag for days. They are a highly biased bank. All true
-
June 2020 by Terri H
I drove 22 miles to make a deposit, and they were closed. Why does it state you are open from 12 to 3..Somebody needs to update the web!
-
May 2020 by Mildred OFerrell
They're always friendly helpful and speedy They take their time and wait on you it's very friendly and the tellers make you feel comfortable and right at home Thank you Mildred
-
February 2020 by Steve McElroy
Fees are ridiculous. Foreign ATM fee, Early closure, monthly maintenance, withdrawal limit fee, debit card activation fee and considering the only ATM is at Walmart. It's just not worth it. .Go to a credit union instead.
-
December 2019 by Scott Morris
Been with them 3 years never done me no wrong.
-
September 2018 by Mary Moree
This is a ridiculous bank and I don't even have an account there. Something happen with the bank that I have never experienced before. My sitter had the account there and I tried to give her a check to pay her for babysitting. I've written checks to her before and she's Deposited them at her bank before. She tried to use the electronic check deposit. They would not let her simply deposit it and they had to call me. When they called me TWO hours later, I gave them the correct information and the correct amount. They denied her the check deposit! And yes I had more than enough in my account to pay for it. It wasted my time as a mother of three and wasted her time and denied her the hard earned money. They also asked for personal information and reason for payment whenever they called me. I find it invasive and rude. Don't go with this bank! They should really teach manners to their customer service. Unprofessional. Unnecessary headaches.
-
January 2018 by Michael O'Connor
I'm going to start this review by saying that this critique is for this particular location and does not extend to the entire bank (that would have to be another rant, I mean, review). I've had 3 accounts with Woodforest if memory serves me and my feelings towards the way they handled my money were luke warm. Ya know, didn't agree with all that was in the depositors agreement but who does. My issue is with the people who run this particular branch. I've had two separate branch managers lie to my face on different occasions concerning different inquiries. First issue was with how the branch manager handled the opening of my second account. Previously, I had the Second Chance checking account, held it for a year, took an online test and showed them the printable "diploma". At that time they changed my account to the standard checking. Great, I don't have to pay a 10-13 dollar a month maintenance fee anymore. That account was closed. Which brings us to the opening of my second account. The manager told me he had to put me back into a second chance account after I paid the 5 dollar's I owed from the closed one. I said I already took the test. He said okay, go ahead and use the self serve computer they have on site to take it again. I took it, passed and then the screen went blank. Manager told me he would take care of it, that the account had to be opened as a second chance account and that he would personally change it cause I took the test, in front of him, while opening the account. 1, 2, 3, 6 months go by. Nothing is changed. I called him and asked what was going on. I was nice about it, I know things happen. But, he tells me he won't change it. Won't. I remind him of what he told me. He didn't care and then made up some garbage that I told him wasn't in the depositors agreement. Awkward pause. Followed by there's nothing I can do. I was mad, but, okay fine. I need a bank. Fast forward, I'm changing jobs and I'm about to set up direct depsoit. However, my account has been inactive for about 5 weeks. I go in and talk to the second manager about this as I don't want my direct deposit to go into a frozen or closed account. He tells me that accounts are frozen after 45 days. Okay, so now my account is frozen. So, what happens if my deposit hits a frozen account. "It won't show up online but we will be able to see it and access it." Okay, cool. I buy it and off I go. A few days later I want to make sure that what I was told is true so I go back and ask a rep who doesn't have an answer to anything. I see the manager in the back trying to avoid eye contact until I direct my conversation his way. Still pretends not to notice I'm trying to engage him. I stare until he looks up and tells me the exact OPOSITE of what he told me before. This time I get flustered and let them know I think the branch is incompetent. Fast forward to today. I have a Go Bank account. Love it. But, they hold personal checks for 2 weeks. Standard I know, but I don't want to wait. I sign the check over to my girlfriend who has a Woodforest account (she hates it) and ask her to cash/deposit for me cause Woodforest doesn't hold checks (one cool thing about them). They tell her that I NEED AN ACCOUNT FOR HER TO DO ANYTHING WITH IT. NO, NO, NO. IF I HAD AN ACCOUNT I WOULDN'T SIGN IT OVER, MORON. She then starts lying to my face about how they don't take pay to order of checks and haven't for 3 years. I know this is a lie cause I've done it at the Martinsburg branch and I called customer service before hand so I wouldn't sign it over for no reason. I again, let them know I think they're fools and I'm not buying their garbage. Oh, I forgot to mention She told me I needed an account cause how would they verify the funds..... Lady, you verify the funds from the payers bank. The payer. That's neither me or the person I signed the check over to. But the person who wrote the check. Yeah, you have to verify with t
