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“Missy Castle has waited on me several times over the many years I have banked at BCT. She is always pleasant and kind. She always has a smile on her face, even when she is very busy! I know I will be well taken care of when I am at her window!”
“My son needed notary services for some important documents, and the staff went above and beyond to make the process smooth and stress-free. The notary was knowledgeable, patient, and made sure everything was completed accurately. It’s clear that the team takes pride in their work and truly values their customers.”
“I have been a customer @ this branch for many years, & they always are super courteous, professional, friendly, & efficient! Ms. Rodriguez & her entire team are dedicated to their customers, & making sure they help you when you need it the most. I highly recommend the Charles Town Branch for all your banking needs, & you will get real customer service and support for every transaction no matter the size! Lastly, if need any Brokerage help, be sure to visit with Mr. Adam Stewart, who has an office in the same Branch.”
9AM - 5PM
7 E Broad Way, Lovettsville
Banks
“I was confused about my most recent escrow statement, so I followed up with an appointment with the loan officer at this branch. I was greeted by all the lovely employees when I walked in, and I was able to see Sharon, the loan officer, right away. She was very patient with me and was able to find out and explain what was happening with my escrow. She also helped me to make a payment to make up for the shortage that was causing my monthly mortgage payment to go up so that I could have it lowered. I can't remember the last time I walked into a physical bank for anything, but it was a wonderful experience, and I greatly appreciate the help.”
“I've been here for years If I have a issue it's literally solved right then. Wish they give a long-term customer a loan. I have iffy credit but my check is posted there every month and has been for years. Is 632 credit that bad I guess so. I can could not get a 500.00 loan. That's my only issue. Someone should help the disabled once in a few years. I need A car to go to Dr appointments. And get food I can't depend on others. Thanks”
“I'm a manager next door at dominos. And I also use this as my personal bank everyone there is cool. Never have problems but I'm also not 50 years old and don't know how to use the online system. These other reviews are dumbDon't listen to them.”
“It was a pleasure of being assisted by Barbara Lawrence today.she was professional ,kind and patience.She provided great customer service and attention to detail.”
“Whether the drive-through or at counter, I haven't had any issues. We have had an account with them for about 11 years now. We appreciate the convenience of the bank being close to home.”
“The bank manager was very helpful when we had to set up a business account last year and has always been very polite. We had some identity theft last year and he was very responsive and proactive to resolve our issues. Sometimes there is a line for the drive-thru and it takes a while to get through it, but our other bank also has lines so I think to some degree it is normal. Even though they have now become Truist, I still prefer to call it BBT.”
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“I’m happy to say that my experiences with BCT have been positive for the 30 years we’ve banked here. Everyone is so friendly and helpful! I love being with a small town bank and recommend it to everyone. My most recent transactions have been absolutely the best, speaking with Kimberly Hayes, who could not have been more helpful, informative, friendly, professional, patient, and kind, an excellent person to clearly answer all my questions and make me feel at ease. Many thanks!”