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February 2024 by Happiness Happiness
Tried to open an account so that I would be able to access my money to on a check from another local bank account that was closed and was told I would not be able to access my funds the same day!
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December 2023 by C E
Will never do any banking with this bank again.
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September 2023 by Brad Garner
Actually, pretty good customer service and if you ever have a problem, I would ask to speak to Chris. He was very helpful.
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November 2022 by Donna Falls
Staff friendly and courteous. Took care of what we needed quickly and efficiently.
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September 2022 by Thomas Calhoun
I have no idea who's running this place but it is the slowest service (drive-thru) I've ever experienced.
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July 2022 by Bagtit Mica
Very Bad experienced, they don’t have any knowledge about Permanent Residency in United States for a foreign legal resident.The federal government issued green card expired and due to covid the federal government sent a legal binding documents extending the permanent resident card. And refuse opening a new account stating the US Resident card was no NOT ACCEPTABLE! Therefore we will be closing all accounts currently because they don’t understand government policy!
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February 2022 by Matthew Early
I have used BB&T for years so I can say that so far they have been fairly average. Their drive up service is INCREDIBLE, especially with the automated machine that is open 24/7. The banking, however, is a major pain to deal with. I have had numerous transactions blocked and bounced by BB&T, and when my card was accessed by someone else, they put me in the negative for an overdraft fee for a ridiculous amount. Hopefully the Suncrest merger fixes a lot of these problems when this place becomes a Truist.
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February 2022 by kenny le
Very poor in customer service, feels like they're doing me a favor every time I goes there. I have business and personal account with them. ( thinking of switching to another bank)Any suggestion's?
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July 2021 by Roger Smith
NEVER do business with this bank. Just don't do it and go somewhere else. Any branch is a nightmare.
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March 2021 by N8 The Great G
There not the best bank not the worst! Some branches are better than others! I like some of the people at this branch and not so much with others! I will say they have a variety of different accounts which is a good thing which is why I'm giving them 4 stars.
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October 2020 by Nate “Affliction” Gilkerson
There not the best bank not the worst! Some branches are better than others! I like some of the people at this branch and not so much with others! I will say they have a variety of different accounts which is a good thing which is why I'm giving them 4 stars.
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September 2020 by Nate Gilkerson
There not the best bank not the worst! Some branches are better than others! I like some of the people at this branch and not so much with others! I will say they have a variety of different accounts which is a good thing which is why I'm giving them 4 stars.
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April 2019 by Kelly Greene
Helped me out..and friendly staff but would not let my little girl use the restroom.???i had to come n for while yesterday too. *they Really need a restroom for there customers* Stupid rule not to let a litte kid/or one of UR OWN customer's use the bathroom..smh
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June 2018 by Kali Lapsley
Horrible Janette on 1st street bbt bank in Huntington is beyond unprofessional and laughs at customers whom need help with an account! Very bad business! Refused to pass the phone to a manager and then hung up on the customer after four years of banking with bbt we will be cancelling our account! I do not suggest this bank or any other bbt bank to anyone!