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June 2023 by Razor
Very polite and helpful staff
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March 2023 by Darin Thomas
Great place and employee's are friendly
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October 2022 by Ann Smith
Such friendly people and great prices. Love how they were quick to find me a unit and check it out. Thank you!
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October 2022 by Dee Dee Boley
Very friendly and hopeful employees
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June 2022 by Antonia Bryant
Love this place I use this exact location site every time I ever need a storage unit
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February 2022 by G Jr.
I came from across the country and initially went through the rental process online at the 15th St locale. However, since my arrival and move in date were on a Sunday, the 15th St locale was closed on Sundays...so I made a call to the facility, where a lady answered my questions about what to do concerning starting my lease and move in on a day in which that building is closed. 15 mins later, I get a phone call from the manager DeeDee. Ostensibly, my situation had been passed on from the lady I spoke with to her manager, as DeeDee had been out of the office when I called. DeeDee offered to transfer my lease to the Chesapeake Ohio facility, which is also close by, giving me access to a 24 hr facility and also a discount for the initial month. Not surprised tbh...I moved back to the region because of the people. Exactly as expected.?
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February 2022 by Alicia H.
I have had a unit with this company for 6 years. My unit has been broken in to 3 times prior to Dee taking over as supervisor. I give 4 stars based solely on my interaction with Dee; she seems to be the only one in the office that understands not only the correct process, but the human aspect as well. She is always kind, helpful, and respectful. If more people like her were employed there it would receive a better rating.
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December 2021 by Nita Haley
I reserved 2 storage units in two days. Dealt with DeeDee both days.She's wonderful! Very polite and knowledgeable. I got some great discounts that made things easier on me financially. I almost went to a different storage facility. Glad I chose this one!
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December 2021 by Joan Christian
It's OK very friendly
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November 2021 by Tina B (GymGypsy)
Glad I read the reviews.No thank you.Might want to treat your customers better.Ill look somewhere else
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September 2021 by Chad Montgomery
The monthly rent is okay and the online portal makes it easy to pay...but this place is scary AF.I had about 4 days to find a place for items from my Mom's estate after she passed unexpectedly. I was still in shock and in a haze when I moved the stuff in.I finally got a look about a year later. I was greeted by a dead rat in the very poorly lit hallway. The entire inner area is covered in grime and grease and I had to wash everything I stored there before bringing it in to my house.The staff were reasonably nice and the place seems reasonably secure...but maybe take a look elsewhere unless you are storing industrial items.
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December 2020 by Anthony Hicks
Secure storage spot
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November 2020 by Tina Blankenship
Glad I read the reviews.No thank you.Might want to treat your customers better.Ill look somewhere else
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June 2020 by Claire Choate
Stored my belongings here for about a year and had an overall good experience! Most of the employees are really easygoing and willing to work with you make your experience simple and pleasant. I had a couple of administrative issues with payment and they're always quick to resolve them.
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April 2020 by kayla swann
If I could give negative stars I would. I am sure everyone is aware there is a national pandemic, a national emergency, and a deadly virus going around that has forced people out of jobs yet Ashley is still charging a late fee and was proud about it. She is greedy. There is no other company charging late fees but this company. Why? Because they are greedy. Very rude and laughed when I explained there is a national emergency going on and that people were forced out of a job and said "that doesn't concern me". Really? Just plain rude. UPDATE: After speaking to the regional manager I feel so much better about the situation. I feel like my issue was handled by the regional manager and she really cared and was sincere.
