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June 2024 by Easy DIYs
We've rented from there for several years and always been very satisfied. Very convenient and close. Clean and friendly staff.
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June 2024 by Brandy Farley
Awful service they cheated me outta my deposit trying to tell me the car wasn’t there the day I brought it back it was if they’d looked at their cameras they’d see. Awful service will never use enterprise again they lied 150$ they still owe me
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April 2024 by Axeanda45
Everything they show online and on the phone says they open at 8 am... they wasted 2 hours of my time, as I had to wait until 10 am for them to open... they even changed the hours online less than a month ago! (8 am)
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February 2024 by Don Olbers
Thanks to Katie and all for getting my forgotten items back to me, great job!
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November 2023 by Mark P
They do not deserve 1 star! This place runs out of cars and does not let you know until you arrive. I prepaid through the airlines months in advance for a truck. Well, 6 of us did not cars. I was given a taxi drivers card and the regional managers number. Called the manager 3 times with no call back. Of course not because they do not care and are not held accountable. They new the day before there were not cars and did not bother to email or call to notify those without cars. All 4 rental car agencies work together and share cars at this site. So none of the rental agencies had cars. Huntington WV airport is very remote. I finally located a car at Hertz, 20 mins away and had to uber there and rent an SUV. I wanted a truck so my dad could comfortably ride with his oxygen while I visited. So now I had to pay for 2 rentals for the same trip and wait 7-10 days for money back. Had to be earlier for flight so I could drive 20 mins past the airport to Hertz to drop off car and then Uber back to airport. I lost 5 hours of my vacation, $70 in Uber fees, SUV instead of Truck, tied up $600 of my money while on vacation. No accountability because this happens all the time according to the locals. Please do yourself a favor and call ahead to make sure your car is actually at Enterprise at HTS airport even if you prepaid because it might not be there and they don't care one bit. Just give you a taxi number, walk off and close up for the day.
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November 2023 by Roger Keeton
Arnold! took great care of me upon returning a car originally rented at another location. During my use of the car, I discovered several problems. Broken compartments, inability to charge my phone and air gap in sunroof. Plus, the previous renter had smoked in the car. Unfortunately, I was on a time crunch and didn’t notice these issues until I was too far away to drive back to original location. Arnold was very professional and his actions restored my trust in Enterprise!
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October 2023 by Mark P.
They do not deserve 1 star! This place runs out of cars and does not let you know until you arrive. I prepaid through the airlines months in advance for a truck. Well, 6 of us did not cars. I was given a taxi drivers card and the regional managers number. Called the manager 3 times with no call back. Of course not because they do not care and are not held accountable. They knew the day before there were not cars and did not bother to email or call to notify those without cars. All 4 rental car agencies work together and share cars at this site. So none of the rental agencies had cars. Huntington WV airport is very remote. I finally located a car at Hertz, 20 mins away and had to uber there and rent an SUV. I wanted a truck so my dad could comfortably ride with his oxygen while I visited. So now I had to pay for 2 rentals for the same trip and wait 7-10 days for money back. Had to be earlier for flight so I could drive 20 mins past the airport to Hertz to drop off car and then Uber back to airport. I lost 5 hours of my vacation, $70 in Uber fees, SUV instead of Truck, tied up $600 of my money while on vacation. No accountability because this happens all the time according to the locals. Please do yourself a favor and call ahead to make sure your car is actually at Enterprise at HTS airport even if you prepaid because it might not be there and they don't care one bit. Just give you a taxi number, walk off and close up for the day.
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March 2023 by A P
The young lady working that day was great I recognized her form the Ashland location and as usually she was a huge help, I’m a small business owner with a young growing company and almost every time I’ve needed to rent a vehicle something has happened on my end to make it difficult but every time she comes through with a vehicle and as hard to deal with as I can be, and so she always does it as nicely as possible and there is so many other ways she makes renting a vehicle through enterprise easy and and at a good price, They have earned my business even if I have to go where she is working lol good experience every time
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August 2022 by Ravi RAj Mahato
Great customer service +(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) NO NONSENSE and GREAT ASSISTANCE!!!
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November 2021 by Kelly Spriggs
Best experience with Enterprise at Huntington, WV Airport ever. That was based on the employee managing the rental experience, steller customer service!
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July 2021 by Joey C.
I left a flashlight in a car when I returned it. It wasn't any flashlight but an Olight that cost around $55. I had a flight out of TriState when I realized I forgot the darn thing, so when we landed in N. Carolina I called to repot the missing flashlight. They could of recovered it right away because I'm pretty sure that it was still in the lot when I called. Three weeks later and I'm still waiting. On damn star for your inefficient staff!
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July 2021 by J R
*ALEX IS VERY PROFESSIONAL, COURTEOUS, RESPECTFUL AND DESERVES A RAISE!!! *HANNAH IS ONE SMART@$$....RUDE, DISRESPECTFUL B!TCH.......FIRE HER PRISSY @$$!!!
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June 2021 by David Cathers
Easy in and easy out
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April 2021 by Hindu Sunil Nagar
Great customer service + 18O56O854O6 NO NONSENSE and GREAT ASSISTANCE !!!
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March 2021 by Teffeny Robinson
Not good! I was on hold for 30 minutes.
