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September 2023 by Rocky Sheppard
Customer service is and always will be the main reason why a consumer stays loyal to a company. Donald Smith our service tech provides us with the highest quality of customer service. His attention to detail and his willingness to go out of his way to correct any issues he finds is beyond reproach, for example on this inspection he found that there was a gap in our bait stations that he felt was too far and installed new stations to close the gap. It may seem trivial but to us it meant that he cared enough to make it right. That is why we stay with your company, the customer service provided by Donald Smith and the rest of the team.Services: Termite inspection
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September 2023 by Brianna Carter
Would give 0 stars if could. Made an appointment online, waited 3 hours for them to come. Called & they said they rescheduled to a different day without letting me know.
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September 2023 by Jorge Romero
The service employee, Joshua, that came to my house sold me on Terminix. His customer service was top notch and he shared with me all of the services that Terminix might be able to offer me. While that’s great service, Joshua was personable and easy to speak with and ask questions of for both knowledge and explanation of service that he was rendering. I didn’t feel rushed like he was off to another job like so frequently happens with service employees who services a territory. He was patient and thorough. Don’t over extend your employees and hopefully you’ll keep the most valuable asset beneath your customers, and that’s the front line service personnel. Joshua is, by far, one of the best company representatives I have run into from the scores of companies I have dealt with during my homeownership.Services: Home inspection
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September 2023 by Alaana Maree
Wonderful Service!! Friendly, Nice, Quick to Respond. Can easily ask for service if any bugs are around. 100% Recommended!!!Services: General pest inspection
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September 2023 by Kourtney Kirby Sandefur
Terminix was able to get to our house quickly and do all the work to assist us with our mouse problem within 2 weeks.Service: Rodent extermination
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August 2023 by Brenda Salyers
We have used their services quarterly, for several years. They also examine areas for water damage and other issues, which they document and notify you right away. They have done a great job for me, and I highly recommend them.Services: Home inspection
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July 2023 by Johanna Walker
Called and 2 days later they were at my house. Great company y and great experience.
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June 2023 by Brittany Smith
If I could give zero stars, I would. I made an appointment online for the same day. No one showed up to my home. I called and the representative told me they do not allow same day scheduling. I explained the online scheduler allowed me to make the appt. I decided to give them another opportunity for the next day between 8-10 am. They were a no call/no show yet again. I called again and explained that no one showed up. I was informed they could not find my appt in their system. I don’t know how that’s possible when I spoke to a representative the night before and she “scheduled” my appt. The representative was unapologetic about the situation. She proceeded to schedule me another appt. I told her I waited on them 2 days in a row and I didn’t want to be scheduled again. Poor customer service and they are NOT reliable. Do not recommend.
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May 2023 by Larry Watts
My technician always does an outstanding job. He is very knowledgeable and professional.Services: Home inspection
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May 2023 by Jamie Martin
Terminex is always polite and professional. We have several accounts with them and are very happy with the service.
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May 2023 by Abigail Roark
Stephen was awesome! Even sprayed for ants since he saw some heading up my siding and into my sunroom!!Service: Rodent extermination
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May 2023 by Dying Fish
David Massie was courteous and thorough. He was knowledgeable and does this business a great service!Services: Hornet & wasp extermination
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May 2023 by Saraha Branham
Professionally and super helpful with the tips and tricks to keep the bugs at bay! I would recommend him to anyone!!Services: Hornet & wasp extermination
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April 2023 by Betty Halley
Wonderful, professional, very through! Well worth the cost.Services: Hornet & wasp extermination
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March 2023 by Heather Goody
Very professional, they called to confirm the appointment as well as calling the day of. In and out in a timely manner. Flexible, easy to work around both schedules.Service: General pest inspection
