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March 2024 by David S.
They have really great selection of furniture and their salesman were very knowledgeable and very helpful to us in making our furniture selection and needs. Very friendly custom service as well .
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January 2024 by Mike S.
We purchased a "lemon" Kitchenaide dishwasher. When we contacted the store, they made it right. Anyone can experience a defective purchase, but Tonya, Spencer, Steve, and Dale corrected the problem quickly once the problem was known. The "lemon" was removed, and a new unit was installed. I appreciate their professionalism and support for their services and products. I recommend Hurricane Big Sandy Superstore. They provide good value and service.
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January 2024 by Danielle F.
Worse experience EVER. The couch came and was ruined from the second the movers took it off their truck. It was damaged somewhere between the showroom & their truck and they still delivered it. Tried sending out a repairman and this was never going to fix the damage they inflicted. Terrible experience. Warning: Do NOT waste your time shopping here. Unethical practices.
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January 2024 by James Scites
Amazing Customer Service from Aaron Triplett at Big Sandy in Teays Valley WV on my purchase of a new LG washer and Dryer. Free delivery of the dryer will be this Saturday !!
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January 2024 by Rebecca Turner
This store is phenomenal. We bought a refrigerator a few months ago and were absolutely thrilled with it. Today we got a new washer and dryer. Olivia, Spencer, and Steven were all so helpful in assisting us to find the perfect set to meet our needs. We will definitely be coming here for all of our future furniture and appliance needs.
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December 2023 by Judy Bolen
I had a great experience shopping. Caleb, my salesman, was very courteous,, friendly and helpful in finding the furniture. I told him what I was looking for and he was knowledgeable in showing me my options. I purchased new living room furniture and was very pleased with the ease of shopping and all the friendly staff. No photos until my furniture is ready for delivery. I felt I purchased some very nice pieces and look forward to placing it in my home.
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December 2023 by Renee D Chapman
Tim and I were out shopping and decided to stop in the Teay’s store to look at recliners.Ashley happen to be our sales person and was very knowledgeable with the products and made our purchase a very no pressure experience!So we ended up purchasing a beautiful power reclining sofa along with the recliner.We took the 5 year warranty also since we get it back anyway if not used. It does work!Thanks Ashley
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December 2023 by Rachel Boothe
We had to get a washer and the customer service was amazing! We smoothed sailed through the whole process from picking one out to the finance department! Everybody was extremely helpful! We will definitely be going back!!
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December 2023 by Alexandra Hodges
The gentlemen (Chris and Caleb) at this store were wonderful! They were kind, knowledgeable, and not pushy in any way! We left with a new bedroom set and couldn't be happier!
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December 2023 by Brenda Landers
I loved this experience as I was able to actually browse without having to explain what I was browsing for and without a salesperson walking with me all over the store. I did find exactly what I was looking for, I found the sales person and I was shock at how smooth she made the purchase transaction.
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October 2023 by Kathy Taylor
Hi.Big Sandy, Teays Valley, WV. 10-10-23.Yesterday, we were greeted at the door by a Pleasant, Young Sales Lady, Amanda.We told her what we were looking for; a Sturdy, Recliner Sofa.She was so Kind. She showed us exactly what we were looking for.She explained everything about the Recliner Sofa, also telling us the three levels of durability. Of course we picked the one that was most durable. Because we have Cats.She explained All the statistics, Cost, Warranty and Shipping.We were very pleased with what she explained to us. I told Amanda we would talk it over, because we did not have a sofa or anything to sit on.A few hours after, we called Amanda back and told her we had made our decision to purchase the Recliner Sofa.Amanda was very Kind, Courteous, Professional, Knowledgeable and A Great Asset to Big Sandy, Teays Valley, WV.If you were/are not Satisfied with your purchase, it is because you didn't deal with Amanda!!!Oh and by the way, she deserves ??????????'sHave A Blessed Day!!!Ken and Kat Taylor?
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September 2023 by John M.
This is a review of the service department. Have an appliance I got the warranty on. It's not even a year old but broke. I called the service center to schedule an appointment. Got one for 10 days later said they would arrive between 12-5. Took half the day off to be home and got a call at around 10 saying they wouldn't be there till the next day. Fine so I took another half day off and waited all day. Guy calls at 4 to see if I still wanted him to come by. He comes in messed around for 20 min says he has to order a part and leaves. I hear nothing for over a week but finally get a notification that part has been ordered 6 days after the visit. Arrival time 3-5 business days and who knows when they will put me on schedule to come install it. Long story short don't waste your money on the warranty through them unless you can go with out a major appliance for around a month.
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August 2023 by Heather Young
My dryer bit the dust so I was looking on the website for what was available. Evan was there to answer questions on chat and was friendly and knowledgeable. I decided to go in store to look and finalize my purchase. Evan let them know I was coming in and I received a text from the store before I arrived. I was then met by Joran who helped me get the washer and dryer set I wanted out the door the same day. I highly recommend these guys.
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August 2023 by Ray B.
The service from beginning to end was unbelievable and the delivery service, especially the two gentlemen went out of their way to make sure we were in good shape without any trouble at all.
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July 2023 by Carrie J.
Liquidation sale couch better than what we expected! The salesperson was helpful, took our lead, and communicated with us in the appropriate manner. She was efficient and responsive. The delivery team was excellent! They brought the couch up four flights of stairs. Not a complaint at all. The guys appeared to have the move down to a science and didn't waste any time. Wonderful company representatives. I can't speak highly enough about their professionalism.
