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November 2023 by Carrie D.
This is the laziest, worst run store ever! I stood in the paint department for a half hour waiting patiently for help. No one showed. I finally saw an associate who desperately tried to avoid eye contact as they scurries past. I asked if they could send someone and they yelled over their shoulder that they would as they broke into a full sprint for the break room. Another 10 min goes by and still no help. Now I call the store from my cell phone. I was on hold for 7 min with no answer! I finally gave up and went to Lowe's. Up yours Home Depot. I hope you go bankrupt!
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June 2022 by Jenna H
Has lots of plants and stuff ? very cool
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May 2022 by Jim F.
DON"T buy an appliance here if Hackbarth Delivery is supposed to make the delivery. We bought a refrigerator on Mother's Day May 8 and scheduled delivery for Monday May 23. I got a call Friday May 20 from Hackbarth in Mobile AL giving me a 2:45 - 6:45 window for the delivery on Monday May 23. I received an email from Home Depot/GE on Sunday evening saying my refrigerator was already on the truck and I was the 11th delivery. I tracked it during the day Monday and the count got down to 2 deliveries ahead of me. This was around 6:30. Ok, I supposed they were running late and my delivery would be later that evening. At 7:00. I called the Mobile AL number for Hackbarth to get an update. The lady checked and said that my delivery was already rescheduled and the driver had talked to me. I checked my phone and a call from 606-369-2908 at 6:37 was block by my spam filter. The call was not completed and no message was the left in voicemail. The Hackbarth lady confirmed that the 606 number was their driver. The driver did not tell the truth when he said the delivery had been rescheduled. She sent a message to the local office trying to find out what was going on with this delivery. I heard nothing else from them. This morning (Tuesday May 24), I went to the local Hackbarth terminal and talked to the manager Patrick. The delivery is now scheduled for Thursday May 26. I told him that was unacceptable and they are trying to make arrangements to get it delivered today. Two important points - 1. The refrigerator was on the truck with 2 deliveries ahead of it. Go ahead and make all the deliveries even if it is later. 2. The driver should not have said he talked to me and rescheduled the delivery when he didn't. Anthony and the sales team at the Teays Valley store are great to work with. This is the third appliance i have bought from them in the last 15 months. There have been problems with Hackbarth on every delivery. I will shop local the next time I need an appliance.
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April 2022 by Nancy W.
Now military discount has gone to loading onto cell phone site--not honoring ID cards anymore. Not only that, it's a $400 max a year of discounts allowed. Do you know how many people don't have cell phones, old and just can't grasp the idea and use? My husband doesn't know how to even unlock the phone. Poor, not very well thought idea. Lowe's is now our place! N.W.
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November 2021 by Valerie Hornbake
Great place to shop Great employees very nice atmosphere they help you find what you need
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June 2021 by Prixhdogg _.
An employee named Sylvia was very rude and aggressive about signing up for a Home Depot Credit Card, I also saw this employee get frustrated with another employee for what seemed to be not a big deal. She needs to be reprimanded
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May 2021 by Joseph W.
Bought a refridgator on April 7th 2021 It was free delivery, but I paid to have my old one picked up. Salesman told me not to sign off untl it was unpacked setup and plugged in, The delivery guys said it was drop off only and refused to even unpack it. I called the delivery service and he said they shoul have unpacked and set it up. The next day the mananger came here himself and set it up. The Refridgator ended up being damaged, April 17th Home depot switched it out for a new one. on the second delivery they said the same thing it's a drop off only, but I called the mananger and he instructed them to unpack and plug in, but still refused to set up the shelves and drawers and were suppose to change the door from a right swing to a left swing, called the store and went through 3 people including the assistant mananger,Was told they would send someone to set up on May 4th... Never happened fininaly went ahead and did everything I could myself the doors still haven't been switched. I will never buy a large appalance from Home Depot again and woulden't advise it. This went on from April 7th to May 4th, no one has ever called me, but every time I called they promised it would be taken care off. I gave up Joseph Warden....
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April 2021 by Joe Warden
Bought a Refrigerator from Home Depot on April 7th. It was delivered today, they refused to unpack it or hook it up like I was told they would. I called and they were supposed to unpack it put the handles, fix drawers and plug it in.
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March 2021 by Chelsie Hager
Worst customer service I’ve ever experienced on multiple occasions. So unfortunate.
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March 2021 by Virginia B.
Tried to order a entry door from web site. Description said 60 inch was available. When put in cart, only 64 inch was available. This was for all MMI doors. Called the store and no one seemed to care or willing to help. Did not have much knowledge about doors, even thought he worked in doors. I even called the on line customer service. No help
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May 2020 by Heath Aimee
Accidentally ordered item to store in multiple item purchase. Per policy if item isn't picked up money is refunded. So I was just going to wait for a refund.
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May 2020 by Jane Stanley
They are great and very professional and they are there to help you for sure.
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March 2020 by Valerie Hornbake
Great place to shop !! You can fine what you need the help there is great I love going there !!
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September 2019 by Lori Kidd Matics
Everyone is always so nice and so helpful and friendly!! And Josh in cabinet customs is THE BEST!! Josh was the best to help us lay out our kitchen cabinet plan. He’s #1!!
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September 2019 by Sarah Jenkins Stewart
I’m so disappointed!!! We have been to this store plenty of times and are always so happy to take our dog with us since it’s a store that’s pet friendly. We went today and there has been a ‘no pets’ sign posted. Our business will be going to Lowe’s from here on. Shame on you Home Depot.
