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June 2025 by Wanda Donald
Sent package supposed to be delivered on Saturday still in transit!!
Received info for certified letter. I was at home but they just put a green paper in box Why did they not let me sign for it
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December 2024 by Jeff Buzzard
On 11/25/2024 I ask my postal carrier why my packages on the weekends were being delivered to the wrong address, and he very hatefully replied because I was using the wrong address, so I told him I’ve been using the same address for 26 years and hadn’t had a problem, again with a very hateful response he said again I was using the wrong address, so I said what address should I use then and he replied my 911 address so again he very rudely rattled off a 911 address that I was told in a letter from the post office that was only for 911 use and the letter plainly says for me to use the same address for all my shipping of mail and packages, so I said if I use start using the 911 address you mean I’ll get all my packages and he very plainly said yes if you want your packages otherwise you won’t get them, I was expecting a package soon to be delivered so I contacted the company and gave them the address he told me to use, will at about 4:30 pm the Monday after talking to the carrier I get a very load banging on my door like the police would use before kicking your door in, I rich to the door and open it to find the very same postal carrier with a very mad look on his face very rudely telling me I used the wrong address on my package, I tried telling him it’s the address he had told me just days prior to use for my packages and mail, he then told me if I used the address he told me to use I wouldn’t be getting any of my mail or packages, that postal worker needs reprimanded for the way he lied to me and for being so hateful, I have the whole conversation on my security camera so I called the post office in Hurricane, WV and talked to someone saying they were his supervisor told him this entire situation and informed him that I have it on video from my cameras, and he very smugly told him he was going to talk to the carrier and would call me back the next day, guess what he never called me back, so I will be taking my complaint along with the video to the post master general if that doesn’t work then I will be talking to my senator’s and state legislators and the attorney general’s offices,
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April 2024 by grant thompson
The two “Gentleman” that work the counter are beyond arrogant. Tattooed guy has no patience with the elderly, and hateful with every customer.
It seems they forget we are their customers , and help pay their salaries with each transaction. They need reprimanded.
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February 2024 by Timothy Whittaker
Our family went to the Hurricane, WV Post Office today for Passports. Lisa was fantastic!!!!! Very professional and great service!!!!!
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February 2024 by Edwin Carter
Postal worker had set my pkg up to be picked up since the mailbox was broken at the apt complex on staying at. Very appreciative!
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December 2023 by Ace Clark
Terrible. Keep delivering my packages to the wrong places. It’s like they don’t care. Won’t pick up the phone either.
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October 2023 by Derek D
Worst place to answer their phone. I'm so tired of people not doing their job. How can you make an appointment to come it you can't get ahold of someone. Do your job or get a new one. It was the same thing a whole year ago.
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October 2023 by Leah Smith
Drive thru is never open suppose to be open 8-2 I believe?? Yea that never happens workers are rude af also.
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July 2023 by Joe Haynes
I put a mail hold on for July 1 until July 14. On return I found that a package that had been sent was not in my mail. Following tracking information the package was shown to have been delivered to my mailbox July 1. On Monday the 17th I went to the Hurricane P.O. to try to track down my item. The employee I dealt with said it was delivered to my mailbox and I asked why, when I clearly had a mail hold? He would check and call back on Tuesday the 18th. Receiving no call I called again on Wednesday only to be told they would check and call me back. Some five hours later they called back when only minutes before a person showed up at my door with the package which had been included with his held mail. The USPS representative repeated the claim that the package was delivered to my mail box. When I explained that I now had the package and the circumstance of it's return, I asked why USPS tracking showed it delivered when it obviously never left the P.O., he said, "I have no idea."
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June 2023 by Susan Gandee
The mail delivery person leaves my mail on my porch when I have another delivery. On a windy day it’s hard to tell what might be caught in the wind. And then he drives right by my mailbox to my neighbors.
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June 2023 by Ashley Watkins
I would love to know why the price for our po box went from $75 last year for a year, now its $176 for a year and$88 for 6 months. That's outrageous!!!!
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February 2023 by Geanina Tambaliuc
They changed their delivery people recently, and it looks like they are either extremely d*** or extremely lazy. If I could give them 0 stars I would. They don't want to deliver my packages or pick up my packages if it involves getting out of their car. It's ridiculous.
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February 2023 by taz12110
most unprofessional place i've ever had to deal with they never answer the phone their subs on weekends must not be able to read misdelivered mail and do they do anything about it well no they don't why they get our tax dollars is beyond me they get paid to do a job and don't do it
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January 2023 by Jamie Bailey
The Hurricane WV Post Office lost my package, and then wouldn't answer the phone or tell me where my package went.. And I knoe people are gonna say they're busy, amd this or that.. my point is, I've dealt with this place for 18 years and they've never been helpful whatsoever....UPDATE: There was a substitute driver yesterday and left it in a mailbox on a completely different street. My wife talked to the regular driver today, and he went and found my package
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December 2022 by Brittany Slayton
I just recently moved to the hurricane area. I had to get a mailbox key made and was told it would be done within 5 days. It has been over two weeks and 3 trips to the post office since no one ever answers the phone, still no key. This is unacceptable. I have bills and other mail that I cannot get to and they don’t seem to care. They had to make a new sheet today to get the key made. They said they would call the supervisor and see if he can get it done today. However, that is exactly what they told me Friday and it’s now Tuesday. I hate leaving bad reviews but I have never dealt with anything like this before.
