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“I was originally a customer of Potomac FCU. Wepco inherited me when they merged. I can honestly say, the transition went amazing. I wasn't stressed or upset over it. I visited the Keyser Office Saturday and the teller was helpful. Brandy the Branch Manager helped me out Monday and I can truly say, Brandy was attentive, friendly, compassionate and very knowledgeable. Her employees are also very nice and knowledgeable as well. Teller 0149 at the drive thru was welcoming and took care of our transaction in a timely manner and said Hello and Have a great day. Potomac FCU on Paca Street was totally opposite. There drive thru (older woman) was very unwelcoming and when we said have a good day, no response silence. Paca St, In my opinion some tellers not all should take a page from Keyser Branch and learn customer service.”
“Being thankful not only shows good manners, but a simple expression of thankfulness can go a long way in relationships and communication with others. It not only enhances our own lives, but makes other people feel appreciated,”
Credit Unions
Credit Unions
Credit Unions
“Most down to earth tellers best bank I've had, to bad it took as long as it did to switch, you are not a number here I have never seen tellers have my info before I get to counter, they know me as well as my dog.. (loves her milk bone) A+ in every way.”