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March 2024 by Michelle Daily (Chel)
Always helpful to find or quickly get in stock what you need. Employees need a little better training on how to locate items and handle returns or register issues.Update as of 3/8/2024...always find the lower prices here in store or online. Employees are so helpful making sure I find just what I need. Just stopped in today for front brake pads and they made certain they checked my sub model personally to get me the right set!
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February 2024 by Nancy
It was 730pm and they close at 8pm. I needed to get my headlights replaced. The associate said sure no problem. Fix it very quickly.
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February 2024 by Douglas Lilly
They took the time to make sure I had the right part before I left even though they were busy with the phone ringing off the hook, one employee in the store and someone waiting to get a battery installed.
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November 2023 by Anita Falls
Went to get rotors, had to stand and wait 15 minutes before anybody decided to do their job, and come and wait on me. Then I had to repeat myself 3 times before I got the rotors. Disappointed ?
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October 2023 by Justice
Derrick is very knowledgeable and a Veteran it’s where my husband and I go for all our parts and services!
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May 2023 by Kris Henry
I'm from northwest Ohio. All the way up by Toledo. I am traveling to Chesapeake VA, for my daughter's College Graduation when I somehow lost the Top 14-20 bolt that holds my front driver side caliper in place with the brake assistant bracket on my 2015 Silverado The bottom bolt was loose but still holding the bottom of the caliper in place. The top of the Caliper was falling off and rubbing on the aluminum wheels cause damage. Addie was absolutely amazing with helping me out today. She called the Ford dealership next door, and they didn't have the bolt. She called the GM dealership, and they didn't have it either and wouldn't have one until Monday. We looked throughout the store and at a brand new caliper, and this bolt does not come with the caliper. Knowing that my vehicle was not safe to drive and Knowing how important it is to me to be there for my daughters Graduation tomorrow,She let me use her personal vehicle to go find a bolt at the local hardware store. I found it, and I am back on the road safely, and I am going to make graduation tomorrow. That is absolutely the best customer service I've have ever received. Thank you, Addie!!! you truly deserve a raise and really do go the extra mile for your customers to keep them safe and get them back on the road. I absolutely can not express how grateful and thankful I am for you and your excellence. What you did for my family and I today means more than words can describe. THANK YOU,THANK YOU, THANK YOU!!!!! YOU WERE MY ANGEL TODAY????
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May 2023 by Dale Vanmeter Jr
Bought a alternator with lifetime warranty a year ago that decided to fail. I called autozone and 2 different employees said they found my warranty under my phone number and it would be replaced. They ordered another alternator and told me a time to pick up. On arriving they said it wasn't ordered nor could they find the warranty in their system. After speaking with the manager she said it was clearly their part, even has part number with bar code ,but couldn't do anything about it since it wasn't in their system. She said they could use the old alternator as a core but would have to buy a new one...its not my fault your employees didn't put the warranty in the system I would like a replacement alternator to make things right. I've spent thousands of dollars here and if that's how they want to be from now on I'll be buying everything from Napa or advanced auto parts.
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April 2023 by Paul Messamore
Finally talked to someone who knew what they were doing. And didn't treat me like I was an inconvenience there use to be an amazing sweet knowledgeable lady but I've not seen her in a long time
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April 2023 by Jennifer Richardson
The associate at the Lewisburg, WV location was very helpful and knowledgeable in car parts and helped me to find what I needed in a fast and efficient way!
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April 2023 by Chantelle Muth
They helped use fast and wa very friendly
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March 2023 by Paulette Kelly
I was treated very poorly and was rudely questioned about my car as if I did not know what I was talking about. The manager quickly took over and rectified the situation after I was called a crude name.
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December 2022 by Joshua Von Blume
Dylan was a HUGE help with a hairbrained issue, local service center apparently installed a Porsche/Audi/VW radiator in my 2010 Subaru. Dylan was nice enough to share his phone number with me so we could text pics of the issue beforehand and when I arrived on site he was all-in to help me out! He ended up finding a solution amongst their assorted fitting and here’s hoping this is the end of that issue ??Thanks again Dylan!
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December 2022 by Steven Ramsey
Excellent customer service! Jamie and J.P. goes above and beyond, true parts pros!
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October 2022 by Jeff Plogger
AutoZone carries anything and everything and if they don't have it they can get it for you
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October 2022 by Kevin Berry
Very helpful...told them what I needed they got it and also installed them..
