-
April 2021 by Caroline Conrad
This place helped me in in my time of need. He didn't really have the time but he did it. I recommend this place highly!
-
November 2020 by Barbara Withers
November 13,2020~Called to rent a vehicle (due to being stranded with a broken brake line). Was on the line for 45 minutes, employee answered phone, & said we close in 2 minutes, call UHAUL. Explained to employee our situation, 3 adults & toddler, she rudely replied “We’re closed, and I can’t help you!” Very callous, unkind, & unprofessional attitude!
-
September 2020 by Kevin Weilein
I use National/Enterprise almost exclusively and and have always been happy. Their FBO phone line is especially useful for my business.
-
September 2020 by Eric Evans
Great service once the car reservation is made. I use the FBO service for smaller airports often. I just have a hard time with the automated phone system. Sometimes or often you just want to talk with someone but your stuck in the automated system for a minute or two.
-
August 2020 by Shon Bernard
If you rent Alamo or Enterprise from this be very careful. The pat 3 rentals they have tried to over charge me. I returned to airport on Friday at 2pm, wrote time, milage, parking spot and fuel. Turned in keys. I was charged until Monday afternoon when they picked up the keys, I assume. This is a scam operation as it has happened last 3 times. Take a picture with time stamp, in parking spot, and have a witness. I called to dispute and they said I would have to call the location from which I rented the vehicle, in a different town? This did not make sense to me, and I disagreed with who had control over my contract. Supposedly they are correcting, I will update.
-
April 2020 by Swade_502
Awful. I dropped the car off on Saturday and they tried to say I didnt drop it off until Tuesday. Monday and Tuesday I was working in Louisville, KY so how did I simultaneously drop a car off in WV, 6 hours away? It took hours of arguing with these idiots to get my money back.I came to WV to buy a new car. The dealer met me with the new car at this enterprise on saturday. I drove home in my new car. I have pics of me there, on SATURDAY.
-
November 2019 by Lynne M.
No STAR!!!! Booked a car to pick us up @ the train station in White Sulphur Springs, WV for 5:00 PM, no car was waiting, called no answer, left message, had to take taxi to hotel, after checked in to hotel received call back, stating they had closed early and would be closed for the holiday. Do to the lack of customer service @ this Enterprise, it cost us $300.00 more in transportation than budgeted.
-
September 2019 by Her Royal Highness
Pleasant experience
-
July 2019 by Jeremy Hicks
Great place to rent from if you are calling or renting Monday-Friday and get the office on 219. Apparently on Saturday and Sunday no one bothers to answer the phone when calling the airport number. Tried off and on probably 10-15 times from 9-11 with no luck.
-
August 2018 by Remy D.
I called this Enterprise location over 6 times in a span of 6 hours in one day and no one ever answered the phone. Finally, I had my tow truck driver drop me off at the building and sure enough someone was there. I was calling the number again as I walked into the building and heard it ringing, but still they didn't answer. Then when I asked for a rental car they said that they didn't want to look up any vehicles for me and yelled down the hallway to the budget rental car company to see if they wanted to rent a car to me. So I ended up using the Budget Rental company. I will never try this location again. Don't waste your time, it is guaranteed to be an excessively frustrating experience.
-
August 2017 by Ed Jenkins
Pick me upon time, smooth check out. The best Enterprise experience ever!
-
June 2017 by Eric Honaker
Great service! They were very helpful (my first time renting a car), and made it a very smooth transition.
-
June 2017 by Donna Carte
Awesome Staff! They always go above and beyond for me and never disappoint!
-
June 2017 by Mary Coughlin
We received the best customer service and we enjoyed the car that we rented very much.
-
January 2017 by Bonnie Cook
Will definitely rent from them again. Very knowledgeable and courteous staff. The rental price was very good, and the car was clean, everything I had hoped.
