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May 2025 by Brian Looney
They never keep their schedule hours open. They leave all the time and no one is there. Today me and several people outside store waited to have some important packages delivered. They never opened the door. Worst ups store
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January 2025 by Sabrina Perry
The employees are amazing and the store is very clean and organized. No wait time at all...this is definitely the place that will get all my business.
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January 2025 by Bill Baisdan
Ordered Direct Express Card going on 2 weeks ago, I should have received the card on the 2nd business day, following up, it's Louisville, Kentucky
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January 2025 by Blaze Gannon
UPS is by far more reliable than any other carrier. They actually take care of my packages.
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September 2024 by Christina Moon
Closed Saturday and Sunday hours of operation not correct on this website
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February 2024 by Robert Florio
I haven't received any of the last 4 packages I have ordered. Come to find out the UPS driver haswhere left my packages to the crackhead house at the bottom of the hill. Why is it so hard to google map my address and find my house instead of just throwing it anywhere.. Unfortunately I also get medication delivered by them which I may or may not get.
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February 2024 by Kathy Hatfield (Kat)
Very VERY disappointed with the slow/NON delivery of a simple paper check in a simple manilla envelope. I was charged $12.67!!! And now, FOUR DAYS LATER, my letter STILL IS NOT DELIVERED from Logan, WV to Charleston, WV. The DELIVERY is ESTIMATED TO BE SIX DAYS!! These cities are only one hour away from each other! The weather is NOT the delay. Slow, overcharged service is! This is unacceptable UPS! I will NEVER use UPS services again. I want a refund issued immediately please!
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December 2023 by John Fenner
I dropped off two packages to ship back to Amazon it was fast and the service was I received was great I definitely recommend this ups store
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December 2023 by Hotrod84
Don't recommend this store. Had an important medical disc needed shipped to a hospital. They insufficiently put in bubble wrap and it was damaged when it arrived. Also had some stickers made and they looked horrible.
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August 2023 by Sherry Damron
Very helpful and no waiting.... excellent service
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August 2023 by Jamey Murphy
The place to go to get your package on the road.
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September 2022 by John Hall
Took calling nine times just to reach someone, was put on hold and then was hung up on. Called back a tenth time and the person who picked up was rude and short with me. They are always behind by weeks and seem to be understaffed. If you’re going off my experience, I suggest going somewhere else. They used to be my go to place but I’m moving on now.
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January 2022 by Mark Davis
Alex and the manager are completely worthless and unhelpful. Use FedEx or USPS unless you want to get upset from poor service
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November 2021 by J West
Go here to ship anythingThey’re always fast and friendlyTook off a star though because I went here recently to ship out a package after a long day and they had closed an hour early, lights were still on but the doors were locked and the bars were up .... another time I waited out front for about 30-40 min after their opening time for them to open the doors so I could ship a package since it was the last errand I had to run that morning.
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February 2021 by Noah Friend
Excellent store! Quick and accurate turnaround on a project, great customer service, would highly recommend!
