“My family owns a cabin in Green Bank, and this was my first trip by myself. When I heard a terrible grinding noise from my brakes about an hour and a half away from my destination, I panicked. I made it to my destination, but had no clue what I was going to do. I found this dealership, and carefully took the half hour drive here. I talked to a really helpful receptionist who immediately helped with my concerns. Unfortunately they couldn't get me in just then, they were slammed with cars. They told me a few other places to try and take it too, when most dealerships would just send me away. The other repair shops couldn't take me either, so I decided to go back and see if they could fit me in the next day. They were packed with repair orders, but a kind repair tech took the time to try and find the source of my noise. Within 5 minutes, he found the issue, showed me the problem, and had called NAPA just down the road to see if they had the part I needed. I made it to NAPA safely, did the repair, and the brakes work just fine now. Absolutely amazing customer service for someone who wasn't even a real customer.”
“Russell saved the day(s) when my car broke down! He enabled us to get on the slopes at Snowshoe Mountain, went out of his way to work on his day off and and helped us find a tow truck much faster than AAA would have been able.He pays attention to detail, explained everything he was doing and helped us buy the right parts needed at the best price.He doesn’t take credit cards but that is understandable and it all worked out!I highly recommend anyone to this trustworthy mechanic.”
“Needed a tire repaired on our RV and they were the closest place. They spent about 30 minutes getting us fixed up, then we spent close to an hour just talking. Bill, Justin, and Chase are top notch people. We just met them and when we left we felt like family. If we ever get through this area of the country again we'll stop even if we don't need repairs.”