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June 2023 by Garry Greene
My Tahoe battery died while we were up for the race at Snowshoe.. The owner himself drove up with a jump box to jump me off within an hour of calling in. I personally work at a GM dealership and thrive to have the customer service these guys have.
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February 2023 by Darby Brooks
Car Rental is a joke. Vehicles smelled like a Cigar Bar, dirty inside and outside, 5 years old or older, mechanical problems that were not addressed by Brian that managed vehicles. Negative two stars Not deserving of any positive reviews.
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January 2023 by Bryan E.
Had a great experience at Mitchell Chevrolet. While on a weekend trip to the area, I walked out to a flat tire on Saturday morning. Swapped to a donut, and crossed my fingers that we might pass a place who could repair the tire. Drove around the corner and spotted Mitchell. I was welcomed into the lobby by their crew and the owner helped me right away. About 20 minutes later, tire was patched, back on the car and ready to go. Mitchell saved our weekend. Thanks!
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November 2022 by Christina Taylor
Great people to help you with your cars and trucks. I’ve never owned a brand new car but they were able to get me in own and I love it. Shout out to Jane!! 3 years later and I still only buy my cars through Mitchell’s. I just got a brand new 2022 Midnight Edition Trax awd and I can’t say thank you enough for the staff that helped me. Jane is great! So is the finance department. 10/10 for customer service and support.
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August 2022 by Scott Kincaid
Car probs while in West Va, got immediate help, they knew immediately what the problem was. Fixed it, and we were in and out in less than 30 min. And they didn't even charge us! If I lived closer, I would gladly pay them to take car of my car.
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July 2022 by David Childers
I was traveling from Nashville TN to Snowshoe WV about 2 hours from Snowshoe my truck went into power reduction mode. I called Mitchell's and they said to stop by. Luckily I got there before they closed. The service department was amazing, they dropped what they were doing and worked to get my back on the road asap! Super friendly and they fixed my truck and no problems since. Thank you!
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April 2022 by Lucas Faulknier
Sam, Joe, and the entire staff at Mitchell’s are professionals. You will not find customer service at another dealership like you will at Mitchell’s. Not only are they an outstanding car dealer ship they also rent well maintained small equipment for most any needs.They go way above and beyond in the community addressing things that no one else will….example being: Sam was out sweeping the streets of Marlinton clearing heavy gravel and cinders from winter time build up off the streets with there machine/fuel/time. We are lucky to have a business like Mitchell’s in Marlinton WV.
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February 2022 by Phil R.
My family and I were on a vacation at Snowshoe, WV and on our departure I needed fuel in my 2022 Chevy 2500 Diesel truck. I did as always and pulled up to the pump with the green handle and hose. If you have a diesel you know where this is going. Yes, I put 3/4 of a tank of gasoline in my diesel truck. As we headed down the mountain the truck was acting like it had bad fuel in it so we stopped and looked at the receipt to confirm my error. I knew this was a HUGE issue and so we called the nearest Chevrolet dealership which was Mitchell Chevrolet in Marlinton, WV. One of the owners, two brothers, brought a flat bed tow truck with a rental car for my family to follow him and my truck for the hour drive back to his location. His staff immediately asked if we needed anything to drink and offered options near by if we were hungry. The waiting room was very comfortable and warm, wood burning stove kept us all cozy! What we were thinking was going to be an overnight stay turned into only a two hour job overseen by the other brother. I was very fortunate there. The owners both stayed late to see that we were able to get back on the road or to help locate accommodations if we needed to stay the night. Bottom line here is their customer service was ABOVE and BEYOND our expectations. There should be more people in today's world like everyone at Mitchell's Chevrolet!! Thank you all for the help and hospitality. Phil Ralph.
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October 2021 by Guy Benfante
I HIGHLY recommend Mitchell Chevrolet. My alternator died 40 miles outside of Marlinton. I pulled into Mitchell Chevrolet late on a Saturday afternoon when the shop was shutting down. I had another 45 miles to go to our lodging in Millsboro, VA and the owner, Sam, confirmed my car wasn't charging and likely would not make it back to Millsboro. The part was not in stock and could have taken days to get. Sam hooked me up to the charger to get the battery back to the level so I could get back to out lodging. He also gave me a battery pack for the trip back in case the battery died. And, he wouldn't take anything for his services. He just wanted to see me get back safely. Sam is a genuine decent guy who I would trust servicing my vehicle and to not take advantage of a customer. All which he could have done to me easily given my situation. He even gave me a tip on what to check when I got back and it worked. I was able to get back home in SE VA without an expensive tow or repair bill. Thank you Sam!
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September 2021 by Sarah Worth
I have purchased multiple vehicles from Mitchell Chevrolet over the years and each experience was fantastic! The service was personalized and detailed. Mitchell Chevrolet has been servicing Marlinton, WV for over 50 years and always supports other local organizations and businesses. I would 100% recommend using Mitchell Chevrolet for any service and purchasing needs. They are friendly, trustworthy, and reliable!
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September 2021 by Hannah Nelson
I bought my first vehicle that I ever owned from them and they gave me top dollar for my trade. They also worked with me to find the best rebates and interest rate that I could possibly get. My sister got her first car there too and I was with her in the appointment. The computer system was “taking long than it should have” so they ended up giving her $100 cash to go out to eat afterwards for her trouble. Jane Hunter is who we always have worked with and she’s AMAZING. They do so much great things for the community as well.
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September 2021 by Nicholas Johnston
Knowing the family of this company i know their customer service is top notch! As a current active duty member of the armed services Sam and Joe have treated me with the highest respect and appreciation. Anyone who has worn or currently wears the uniform understands we do NOT expect special treatment because of our job title, unless you joined for the wrong reasons.
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September 2021 by Matthew Alderman
Mitchell’s Chevrolet has supported me since I was 16 years old. From my first job, to today. Although I have never purchased a vehicle from them, they’re always ready to give me advice or input when I have any issues. When I make it back to Marlinton, Sam Mitchell makes sure I have a rental car to get around in.I have been serving in the US military for nine years, and have three deployments. There has not been a year I haven’t felt the support of the Mitchell’s from messages to care packages. Mitchell Chevrolet feels like family, because they run their business with the morale code to treat everyone like family.
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September 2021 by Katie Workman
A family company that has dedicated their lives to serving the community in more ways than just selling and servicing vehicles! The impact Mitchell Chevrolet has had on the community they serve is more than most people would realize. In a town that has been devasted by floods and economically distressed for decades, they have rebuilt and continued to provide employment and excellent service when many would have just closed the doors. Our community is certainly better off because of the existence of this business for over 50 years!
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September 2021 by Scott McGee
Glad to support our local hometown dealership. I've purchased 2 vehicles here and have been nothing but happy with my experience. The sales and service staff have been friendly, straightforward, and fair. The roadside assistance I received was above and beyond!
