-
February 2024 by Tonya Robinson
Apple Valley Collision does amazing work. I have used the service three different times and on three different vehicles Each time the work was done quickly and at my convenience. They completed each job thoroughly and carefully. I would highly recommend the staff and their work to you for your needs.
-
January 2024 by Mur1ca Strong
Richie is a decent and honest business owner. He listens to your needs and gives you honest opinions on how to repair your car and options. His brother has exceptional skill to bring your vehicle back to what it should be. The price is also reasonable.Such a decent shop is rare to see nowadays!Highly recommend in Martinsburg, WV.He also has another shop in Winchester, VA.
-
January 2024 by Rum Runner
I was looking for a collision shop to repair a vehicle for my friend in the area. I was referred to Apple Valley Collision by an industry group on social media. The referral couldn’t have been any better. These guys know how to fix vehicles and it shows. My friend’s vehicle looked better than when she purchased it, as she explained to me!! Her insurer was trying to force her to use another shop in the area. I know insurers very well. They do not have her best interest in mind. This is why she reached out to me to find a shop. I cannot say enough great things about them. 5-Star for helping out my good friend!!!
-
November 2023 by Matt N
I cannot say enough good things about Richie and Cedric at Apple Valley. It's obvious that the two of them deeply care about the quality of work that they provide to the customer.Progressive gave me quite a bit of trouble throughout the experience but Apple Valley worked with me to make sure that everything was taken care of. Progressive did come around in the end and paid for the repairs in full after I applied some advice that was given by Richie. A great shop run by great people.
-
September 2023 by Christa Heavner
Apple Valley Collision quite possibly saved my family's life. Another Collision repair shop, recommended by our insurance, covered up repairs and completed them incorrectly, without us knowing. We went to Apple Valley Collision to finish a repair to the exhaust, and after a thorough review, they took extensive pictures, notes, and even showed us in person all the damages. The worst of all, the car's bent frame, that was hammered back by the other Collision shop. When our insurance tried to give us the run around, Richie made sure to get us a reputable safety consultant to help us. This honest, reliable shop never made a cent from us our our insurance, as the car was deemed a total loss. However, from the start to the end of a month long ordeal, he helped us ensure our family was safe and not taken advantage of. I will always recommend this shop, and they have a lifelong customer in us. Without their thorough work, we'd have been driving in a car with a bent frame for years to come. Thank you to Richie, Sedrick, and everyone at Apple Valley Collision for their time and expertise.
-
August 2023 by Katie D
They helped my husband and I through our first accident. Kept him up to date on what was going on and was just overall great!
-
June 2023 by Kimberly Turner
Back in December I was rear-ended…. I had never gone through anything like this before and was a nervous wreck!! My husband had found Apple Valley Collusion, we read all the reviews which were amazing so we proceeded with them. I am SO GRATEFUL that we did. Upon first meeting with Richie, I felt comfortable right away. He took his time and he explained everything to me. Once they started the work on my car there was more damage underneath (which is what he explained to me may happen once my vehicle was apart) .. They worked with the not so friendly gentleman from the appraisal company and got everything straightened out for me. They went over and beyond to get my car back to good as new!!! I only worked with Richie and Cedric but I’m certain they’re all amazing there!! I just want to thank you all once again for your hard work and dedication to customers like me!! Honesty is hard to find now days but it’s DEFINITELY within this company!!! :)
-
May 2023 by Rachael Lalley
Highly recommend! Richie and Cedric helped us both times our car was rear ended and did an amazing job! Above and beyond service!!
-
April 2023 by WV Lacrosse
Words are not enough about how GREAT the service is here. Cedrick and Ritchie are FENOMENAL ADVOCATES FOR YOU THE CONSUMER. Insurance companies want to reap as much as they can but when you come to Apple Valley Collision, you are valued here. THEY WILL FIGHT FOR YOU EVEN IF IT TAKES MONTHS. I 100% recommend this body shop over anyone in this area. They truly care about the customer.Services: Air & cabin filter replacement
-
September 2022 by Don Serbo
Vehicle and trailer were taken there after accident. Richie and Cedric were on top of everything when dealing with insurances. Always answered every phone call and spent the time to explain everything that was going on and called me with updates. They dealt directly with insurance companies. Straight forward and common sense is what I received from Richie and Cedric. All insurance requests were completed easily within 24 hours from Richie and Cedric. Where insurance companies fell short of customer service, Richie and Cedric pushed to keep things stable and moving along. If I ever have to go through an accident like this again, I would want nobody but Apple Valley Collision to handle my Business. Thank You.
-
June 2022 by Amber Cantrell
I was rear ended and was in need of a collision center. The entire staff here was very helpful, communication was great. Despite how long everything is taking these days I also felt that my vehicle was fixed in a timely matter. I highly recommend.Services: Painting
-
May 2022 by Carlos C
My car was involved in a 4-vehicle fender bender after someone decided to do an illegal U-turn in the middle of the road. AVC took my car in for inspection and repairs, when other places told me I had to wait 3 months or so. After a few days at the shop and some back and forth with my insurance company, it was determined a total loss...Based on the customer service and professionalism, IF I ever need them again, I will be contacting them for sure.
-
May 2022 by P. B.
All I can say is just simply "wow." Richie, Cedric, and the entire team of employees here are ANGELS. They are so kind, personable, and genuinely care about their customers. After my husband got into an accident, they went the extra mile for him and took care of our car like it was theirs! Sadly we are moving to the Richmond area, otherwise we would be loyal customers for life here. I can't recommend this place enough. I wish I could give 10 tens!
-
April 2022 by Tyler Clarke
I was involved in an accident MONTHS ago, and my car has been stored at Apple Valley since then as I have dealt with the insurance company. I received weekly phone calls and emails from Richie and Cedric with updates on my vehicle, where it was in the repair process, and with any concerns related to how my insurance was handling the situation. I received my car back just a couple of weeks ago, and the work performed was literally flawless, somehow looking better than it did prior to the accident.A pleasant experience is not something typical when dealing with an automotive repair business in my past experiences, so I was surprised to have been treated like a friend instead of my potential paycheck.Thank you guys! You have my business for life!Service: Body & Trim
-
March 2022 by Robert Dennis
I have been in and out of Bodyshops for the last 20 years either for Business or Personal Repairs. Ritchie and Ryan are The Best of the Best! The attention to detail throughout the process was greatly appreciated and respected! I have sent many referrals and nothing but POSITIVE FEEDBACK from all! If you are looking for a Great QualityREPAIR, LOOK NO FURTHER!Services: Body & Trim
