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August 2023 by Bobby Kincaid
Mikayla did a wonderful job! Definitely deserves a promotion!!
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August 2023 by Sheena Hunter
Makayla is the best!! Excellent customer service!!! She goes above and beyond taking care of customers needs. She is super patient, kind, friendly, helpful and a joy to talk to. A great asset for your team and company!
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July 2023 by Katrina Cook
I've had a pleasant experience over the phone, walking in to the branch and going through the drive thru! Everyone is so friendly and they always have an answer for any questions I have ! I also love the app and the mobile check deposit so quick and easy! I'm definitely pleased that I chose Bank of Charles Town as my bank !
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July 2023 by Noreen Roberts
I requested cash and wanted different amounts but the person just assumed what I wanted and I was not happy!!
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May 2023 by Max Pavlik
Terrible experience! Recently lost my wallet which is tragic enough.. I immediately went to the branch that I deal with on a regular basis. Explained I just lost my wallet and would like to cancel or get a new card. The teller asked for ID again I lost my wallet.. I continued to explain that offering to give my name, date of birth, SS number, show my app with account balance, let’s not forget the security PW that I thought was for this purpose.. I was told there was nothing that could be done without proof of ID. I feel the teller did not properly complete her task in this situation.
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February 2023 by Malk Lawn Care
Very helpful and professional banking option for Martinsburg. We have worked with BCT in Martinsburg for many years and they have always been very helpful when it comes to general banking or financing for both business and personal banking!! Very highly recommended!!
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December 2022 by Aj Winsett
Everyone at this branch is professional and FRIENDLY! From my first interaction on the phone to my in branch visit, I had a very positive experience. It is nice when you walk in the door and the Teller pleasantly greets you and says someone will be right with you. They have restored my faith in customer service!.
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December 2022 by Shaylyn O'Neill
Everyone at this branch is incredibly kind and helpful. Every time I walk in I am welcomed with a smile. Couldn't recommend a bank more. Never had a single issue here.
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December 2022 by Mark Johnston
My wife and I Own a local business And the staff is always in a good mood smiling and very helpful, we love BCT. This location is always great to us and it’s a central point to our two locations….
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December 2022 by Mark Smolarsky
Always friendly and kind. Treated like family all the time. Would highly recommend them to everyone! Martinsburg branch of BCT rocks.
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December 2022 by JAMIE DAVIS
Everyone at the Martinsburg branch have always been so kind and attentive with our business and personal accounts. I highly recommend BCT, we’ve used them for many years and will continue for many more in the future!
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December 2022 by Janell Joseph
WOW, this is my bank and when I am greeted every time it feels like home!! They make you feel welcome and remember your name and I know their names!!! I just love Makayla she is AMAZING!!!
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December 2022 by Veda Holly
I was very happy with the services provided by Brittany B. She was very professional and helpful. She took care of all my needs. Thanks for the wonderful service.
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December 2022 by Megan Salesky
Everytime I walking into BCT I'm greeted with a "hello how are you" which is very appreciated especially when I work in hospitality myself and know how important it is to greet people. Mikayla is usually the lady that helps me and she is always so friendly and smiling. Love to visit this bank.
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November 2022 by Carrie Yeakle
The Branch Manager Kim is phenomenal! I have nothing but good things to say about her. If we ever have an issue she is quick to help us get it resolved.
