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January 2024 by Theresa Morris
I love your lotion
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December 2023 by R R
This store is always well maintained. The associates are usually very friendly and helpful.
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December 2023 by Y D
Andrea was very sweet and helpful. The other employee was great too!
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December 2023 by Priscilla Yates
Nice products but some of your sales associates have no personality.
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November 2023 by Michelle Murphy
Very friendly and always a wonderful experience to get Christmas gifts or just something for the home
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October 2023 by Sara Nesmith
I like to shop online and then pick it up in the store, I would be in there forever if I shopped in store! The pick up process is very organized and quick which I appreciate!
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September 2023 by Sara Sidiropoulos
Earlier today I went inside of the bath and body works in Martinsburg. Allysa or Allison right inside of bath and body works greeted me and asked me if I needed help. I said I’m only getting hand sanitizer. When I left I said thank you for your great customer service and this is an outstanding customer service post just for her.
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July 2023 by Ashley Gilles
Larger store. Regular sales consistent with the rest of the company. Friendly staff. Well stocked and organized. They close earlier than you might expect so be sure to check the hours first. Adequate parking. Easy to locate and access.
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July 2023 by Brandy Watkins
So I went to this BBW and was looking for a lotion but could not find it. The employees went out of their way to get me exactly what I was asking for. Great place, friendly employees and a wonderful place to pick up some great smells
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July 2023 by Bailey Painter
Cashier was rude. Didn't even say hello, or have a nice day. Talked to other customer the whole time. Then I was the one who said have a nice day and all I got was a mhmm.
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May 2023 by Sandra Cabacungan
Always spend way too much money, but I love this store
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May 2023 by Tricia Mckinley
Clean and friendly atmosphere. Lots to choose from.
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February 2023 by Brenda Denney
Love when they have sales! Little pricey otherwise.
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January 2023 by AntMo Green
I go here often to get stuff for myself my mom and my significant other the ladies in there are very helpful and I'm usually in and out unless it's a major holiday then you might have a little bit of a wait
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January 2023 by Brenda Thompkins (Butterflydzines)
The store itself is always clean and orderly, staff is always ready to assist you, returns are hassle free (but be careful with using their coupons as they can be tricky!) but what bothers me the most about the chain itself is merchandise quality seems to have gone downhill on a few products. It's also discouraging to see that the chain is mostly limited to fragrance, candles, Wall Flowers, hand soap and disinfecting hand gels. Gone are the skin care items and hair products I used to love to shop for back in the day. Recently I've returned a few items - one example: Aromatherapy Spray Oil Mist, which in the past has been a favorite of mine regardless of the scent, now barely has a scent at all and is watery, a huge disappointment! What really gripes me is I've discovered that scents that have been discontinued are introduced again as NEW scents with a totally different name. A recent cucumber scent is identical to one they sold a few years ago but with a different name. I recently bought a summer scent called Sea Island Shore in the Fragrance Mist - it smells sooo good but sooo familiar. Then it hit me that it is identical to the now discontinued Cotton scent from a few years ago. Even though "recycled" scents bother me (I feel like we as customers have been "tricked") I admit I still take advantage of the semi annual sales. Who doesn't want to walk out with items priced up to 75% off?
