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December 2023 by Network Set-up
Everyone should now be aware of a hardworking group in Martinsburg. I checked in on a quote for Homeowners and Auto. Very professional and very helpful. I am so inexperienced in this and they walked me through it and gave me the confidence to purchase with them.It was a fantastic experience and everything went "swimmingly". LOL...yeah, great service!
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October 2023 by Frederick Allen (freddyJay)
more important than price or premium, is the insurance co. going to pay your claim? Dawn (& State Farm) responded immediately to a fire, having funds presented in a few days, and then regularly following up. EXcellent professional customer service.
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September 2023 by Kimberly Walls
I switched companies and saved over $100 with gaining so much more such as renters insurance! I have never been satisfied with insurance til now, thank you!
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August 2023 by SB
Dawn is a wonderful agent. She and her team care about her customers like family!
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March 2023 by Chart Echavarria
I've been using state farm for months and all I can say is they are the kindest most cooperative company I've had the pleasure of being insured by
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September 2022 by Jennifer Jenkins
I've been with Dawn Newland for decades, and I wouldn't have it any other way. Friendly, courteous, professional staff, who go out of their way to assist you. They do all the little things to show they care, like remember your name & your details. Excellent service, every time. And to ice the cake, it's also the best deal in town for my car insurance.
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August 2022 by Mike Rice
Great staff, very responsive, full disclosure service. Highly recommend this agency. Reciently brought two vehicles over from another company after 30 years.
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August 2022 by constance archer
This is the place to shop for all your insurance needs. The staffing is not only very knowledgeable but people oriented!!
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June 2022 by Aryne Baker
For doing all you could, the lack of assistance is astounding. You couldn't even come out to face us this afternoon. The DMV even told us that they couldn't understand what your issue or State Farm's issue was. I've got a call into a claims supervisor. I'm waiting for a response. We weren't told it was totaled. I had to call for more information. You wanted to shaft us on payment of our custom vehicle. And, we were made to jump through hoops in an already upsetting and trying time. No excuse is acceptable for this lack of customer service and our treatment. So much for a home town agent offering better service.
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May 2022 by Michael Clatterbuck
I've been with this office since I was a teenager. They have always treated us well!!!
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April 2022 by Scott Rudolph
Been doing business with them for almost 25 years. There is no insurance carrier finer. Dawn is the best. Hands down.
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February 2022 by Samantha Sine
Called for a quote last Tuesday have yet to recieve a call back to get quoted
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January 2022 by Feminist Est 1978
I have been insured with them since 2006. They have always been friendly and helpful.
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January 2022 by Randall Rodriquez
Covered all the bases and helped us in getting the right coverage at the right price for our ministry.
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April 2021 by Tommy Bridge
Switched companies or better price and treatment. Had Erie for 10 years with only one claim for towing and they immediately dropped my towing. Rip off company. People at State Farm were nice to deal with and after checking around gave me the best price. All State wanted double what I got from State Farm for the same policy. I think the best part was the little dog that would bring toys to the lady in return for a treat. Cool pet.
