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February 2024 by Victor Chavez (Vee)
There’s this lady that has buzzed hair cut, black. that works here who doesn’t like to do her job, she thinks she’s better than people! Not really sure what her deal is. I put my basket with my items on the counter. So she grab my items and scan them, but she wouldn’t do it. And told me I have to take my items out of the basket before she would scan them. Now I don’t understand why she acts that way maybe a little bit entitled. Idk she thinks she’s above doing her job I guess.
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November 2023 by Brandon Odell
The dollar store on Winchester Ave has grappy customer service, I will not be Goin back
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January 2023 by Jaime Dokes
Disgusting who wants there stuff we are buying in this? I’ve told them Twice already and still like this. Get it together DG. Y’all really went down hill. Was a great store. Not anymore
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August 2022 by Shannon Parker
Scary at night. Between the location and the condition of the store I was uneasy being in here past dark. There were towels on the floor I guess due to some sort of leak. Everything was dirty. I would definitely opt for a different location to shop at. This one needs some major cleanup/renovations.
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April 2022 by Bailey Fox
I saw a man with a mean look in dark clothes lurking around the front desk, so I asked the cashier if he was in line (I didn't want to cut in front of him, since I'm a human being that doesn't treat people like trash).The cashier snapped at me that he's her manager in a very mean tone. The manager didn't say anything and just kept lurking around with a mean look.That same cashier has snapped at me like a dog several times for simple stuff. I turned the other cheek out of pity. Get yourself a new job or make some friends, dude. Improve your life.And for the manager, quit watching Tim Burton movies and shopping at Hot Topic so often. Get some sunlight and some sleep. Maybe eat some fruit and drink some milk. You'd be surprised how happy you can be after an emo phase.
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April 2022 by Krista Renee
Wow wow wow I'm so shocked about my experience with the " assistant Manager" ( Katy) at this dollar general. There was no TEAM WORK AT ALL she just sat there and did nothing why this poor employee does everything. I seen her out side advertising the cigarette products more then the store? Just so so rude and doesn't seem to be in her right state of mind. I'm so proud of her employee that she haves working with her. She needs a raise.. I believe tracy was her name. This poor girl needs to be promoted.. I love this store but honestly I'm so disappointed in the higher managers for allowing someone like katy to run a well known franchise store.. LETS DO SOMETHING ABOUT THIS PEOPLE AND DOLLAR GENERAL.. Friday 4-15-22 worst experience of my life
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April 2022 by Observant Triscuit
The manager has a menacing vibe when he's there. The cashiers are usually okay (especially the one who says "Have a blessed day"!), but a different cashier snapped "NO." at me today for accidentally stepping in front of another customer. She then didn't speak to me at all when she rang me up. Classy.-_-Martinsburg has its fair share of lovely businesses. But this is just another one that fulfills Martinsburg's negative stereotypes.
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April 2022 by Kelli Burruss (Kiwi)
If I could give it zero stars I would! The place is a complete mess nothing is in the right spot, the staff is rude and just doesn’t care, and one of the workers was wearing a tank top instead of a work shirt! When we tried to inform them a jar was broke (which was glass by the way) all they did was laugh and say “we’re not surprised”. That is not customer service and none of them should have a job!
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March 2022 by Heather Fondren
Morning of 3/26/22 8:10am.NOT IMPRESSED at all. I know in this day and age its hard to get employees, but come on DG. The cashier was leaning on counter at register too busy playing on her phone, rather than working. By the looks of this there is plenty that needs done. This store IS disgusting, it needs a thorough cleaning from top to bottomThe foors are covered in trash. Shelves a mess and in disarray. It seemed as though I was walking through a store in a 3rd world country. Then man stocking was the only one working , however he never offered any assistance. I will not return to this location it was appalling!!!!Had to give 1 star to post, didnt deserve that!!
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March 2022 by Kelli Burruss (Charlie and Roman)
If I could give it zero stars I would! The place is a complete mess nothing is in the right spot, the staff is rude and just doesn’t care, and one of the workers was wearing a tank top instead of a work shirt! When we tried to inform them a jar was broke (which was glass by the way) all they did was laugh and say “we’re not surprised”. That is not customer service and none of them should have a job!
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March 2021 by Monique Meyer
I always enjoy shopping there!
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March 2021 by Joy Gilbert
Soooo many empty shelves I turned around and left.
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March 2021 by Kody Busch
Staff is always respectful,helpful, and surprisingly for martinsburg always in a good mood. They also have great deals going on more than half the time. I go here more than most stores, even for little stuff like yogurts or drinks. Keep up the great work
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February 2021 by Jessie Ruppenthal
This store is a lot bigger than the one I used to shop at very nice employees as well
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February 2021 by K9 Kelly K J Griffin
This is a blanket statement that is applicable for all these stores in this region not just $ General it applies to Family $ & Dollar Tree as well as Walmart or any other store of convenience where families wish to shop & spend their monies~Outside parking area & sidewalks of the store really need continual cleaning maintenance.The trash blowing all around & mounds of discarded cigarette butts littered along the storefronts & parking lot from customers is a really bad eyesore & people do not want to step out, shop, & get back in their automobiles where it is filthy.We are always seeing employees standing outside in the front smoking or sitting in their cars smoking or standing out back of the store or in the public restrooms or refusing a patron the key because an employee was just in there smoking or using vape or placing a cleaning sign or mop bucket to perpetuate this activity in the public restroom of the store.All the while not properly maintaining said restroom in clean standards.An employee walking down in front of another stores place of business operation to smoke or vape or use any tobacco products are all violations of the rules & regulations of your companies employee handbook which are also violations of laws that can place fines against the business where you are currently employed.This is inappropriate activity at all of these stores in this entire region of Maryland & West Virginia & Virginia & Pennsylvania or in any state nationwide.It is extremely unhealthy to customers & their families who have to pull in2 a parking space or walk by you as you are Smoking or using Vapor materials or Substances of any kind. The attitudes the employees give toward their paying customers because they have to put out their cigarette & go inside to actually do their job is deplorably disgusting not to mention the fact they reek of tobacco smoke, vape, or other & do not wash their smoked up dirty hands & touch the items you are buying for your family w their filthy hands is beyond gross.Invest in self check out terminals & outside agency contracted security personnel to keep your customers & employees safer.Pay your employees a decent working wage to just handle freight, continually clean & front merchandise & properly stock shelves their entire shift.Eliminate all the lazy members of your management team who are not physically actively working with your staff members to keep an excellent appearance of your stores inside & out.Immediately terminate any member of your staff who does not maintain & represent proper business standards at all times & lacks work ethic especially if they are or aspire to be a member of your management team.Do Not Allow any member of your team to talk/gossip about any of your Customers especially in any ill manner.This type of inappropriate conduct will result in that person or other persons who are shopping within the store where you are working to go elsewhere & quite possibly not return themselves as a customer.WITHOUT that CUSTOMER who just left your store, restaurant, or any place of business that serves the public because of their extremely horrible experience be it a few seconds, or minutes, or almost an hour or longer when they did not receive proper care or service while they were there will eventually result in absolutely NO NEED 4 you as thee employee.
