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March 2024 by Gary Lescalleet
Karen was amazing sales lady .. Works hard to get you what is the best style for you.. very friendly and works hard
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March 2024 by Michelle Weigle
The staff is wonderful love it here Beautiful jewelry
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December 2023 by Bradley H
The Emily's, and Karen all three of them took perfect care of me and my bride to be, this location of kays in general was the best jewelers experience we had in 3 states and many different store visits in different locations and companies.Shopping here feels more like family. The employees here really do care about giving you what's best for you. I couldn't be happier with this experience.
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October 2023 by Jason Windsor
Karyn was such a wonderful help! I couldn’t be happier with the service and the ring that I bought! Thank you so much!
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October 2023 by Carmine Hess
Karyn was so helpful and knowledgeable. We had a wonderful experience. She helped us get a ton of our pieces fixed under warranty. Thank you from our whole family!
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September 2023 by Mike L
My only thought was that im going to buy something nice for my wifes Anniversary. Ended up with Excellent service from Michelle. She was so very helpful and listened to what I had to say. If she helped me, I'm sure she will be willing to help anyone with finding what it is you may need or want. Thanks again. On the other I wish I was informed of the sale that was coming up a couple days after I had all ready bought.
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September 2023 by Chelsea McBee
We had the best experience with Michelle today! She was kind and knowledgeable. We had one ring cleaned and checked and a second one sent away to be resized. Looking forward to seeing the results. Thank you again Michelle!
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August 2023 by Bethany Astrayka
The Martinsburg location has the best customer service. These ladies are top notch. Karyn and Emily are the best around.
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August 2023 by Kim Parker
Love to shop here. The associates are always wonderful to work with. Highly recommend them.
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July 2023 by Angela Jones
So I go in to get a new ring for my anniversary. They say it will be back on the 29th due to resizing (ok that’s fine) I call on said day and now it’s oh we don’t get deliveries on Saturday. Ok so why would you tell me that’s the day I will get my ring. Then we pick my husband ring up the day before our anniversary and they waited (instead of calling me) to ask if I wanted the beads in it bc they couldn’t go down to a 4 without my diamonds falling out! Ok you’re the professional just do it why wait til the last min to ask me that. Not sure if I will go back to them again. I did however like Karyn she was very helpful! Just bad business. Not happy at all!
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July 2023 by Sara Goodwin
Took my ring in to be fix and resized. Was promised 3 weeks away from the date and received it back in 1 week. Awesome job thank you for the great customer service Kay's in Martinsburg
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July 2023 by Chera Rodriguez
The Kay's Martinsburg crew was awesome.. I had to have my ring cut off and resized... I was expecting not to have my ring back for 3 weeks plus.. But to my surprise it was back in a week... Pictures dont do it justice..
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June 2023 by Lee Jones
I bought a new watch from Karyn today and as always, I received the BEST service! She is polite, professional, friendly and an all around wonderful person to shop with. There is no one I would work with but her. She has always taken the best care of all my jewelry needs! Thank You So Much Karyn for EVERYTHING!!
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June 2023 by Christopher Lowe
Bought a necklace for $300 (never offered a warranty) less than 6 months ago , it broke and they will not replace it and was very rude about it . Also bought a ring last year that has broke twice and had to send off to be fixed which I paid for . Done with Kay’s and I suggest you are too .
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June 2023 by stephanie baker
Can't thank these ladies enough. They are just so sweet and you can really tell they actually mean it! The red head Emily was so caring into what I really was looking for! She took the time to ask questions and listen. I had went to a few other jewelry stores before coming here and I'm so glad I did! Thanks Emily
