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November 2023 by Daniel Gambino
Nathan was extremely helpful and easy to work with. Zero pressure and gave us a great deal.
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November 2023 by Debra Frantzen
Came into Mattresses Frim looking for a new mattress. Nathan is outstanding. The process was great. Told him what I was looking for and price range and financing. He went way above the average salesman. Thanks Nathan. Good job
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October 2023 by Robert Dryden
Brittany went above and beyond to find us a luxury mattress within our budget. She listened to our needs and was very down to Earth in finding us the perfect fit! With her help and from Woody as well, we left very happy customers. I've never had a bad experience with this store...The staff is always attentive and patient. We can't wait for better sleep on the new bed!
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October 2023 by J S
Nathan was our mattress buying master. He was knowledgeable, helpful, and friendly. He was honest and clear about pricing. Highly recommend.
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October 2023 by Josh Rudy
Nathan was great to work with at the store.. Jose and Mario the delivery drivers were amazing and helped me move the new and old mattress.
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August 2023 by John Wick
Woody is one of the best salesman’s I’ve ever dealt with! He spent over an hour with us to find the perfect mattress and saved us $700 compared to the “other” Martinsburg mattress store. 5 STARS!! HIGHLY RECOMMEND!!!
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August 2023 by Jeff Youngman
We are very satisfied with the purchase of our new mattress. Our sales person, Woody, was great! We moved from out of state recently and had been sleeping on an old mattress on the floor during the transition. We wanted to get a new mattress quickly, but didn't want to sacrifice quality in the process.Woody was extremely knowledgeable and walked us through a bunch of different options until we found something we liked within our price range. He patiently answered all of our questions and set up the delivery of our new mattress.Unfortunately, when the mattress showed up a day or two later, it was damaged upon arrival. I thought that we would have to sleep on an uncomfortable mattress for at least another week, but to my surprise, the problem was handled quickly and professionally. They took back the damaged mattress and got us a new one as quickly as possible.I plan on going back to buy another mattress for the guest room in our new house after we finally get settled in. I would highly recommend this store, and our salesperson Woody to our friends and family in the future. Thanks!!!
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August 2023 by Wesley Beans
I was greeted by Lauren when I walked into the store. She asked some open-ended questions that lead me to what I was looking for. I got answers to all the questions I had. She set me up with everything I needed and I was in and out quickly.
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July 2023 by Nicholas Cole
We had a really great experience at Mattress Firm. Our salesman, Nathan, was super helpful, attentive, and kind with helping us find a new mattress that suited our needs and our budget. He clearly wants his customers to choose the mattress that is best for them. We were never pressured into a quick sale and Nathan listened to everything we said. The entire process was a breeze, from picking out the mattress to checkout. Thank you to Nathan and to Mattress Firm for such a great first-time experience!
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June 2023 by Brendan stout
Nathan provided great service! He was personable, knowledgeable, and listened to our needs. He found us exactly what we needed and never pushed us out of our price point. He was able to find us a mattress that was perfectly in our budget, and one we loved! Get this man a raise!
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June 2023 by Lisa Hanshew
Great experience, found what I was looking for at a great price. Easy transaction and quick delivery! Woody is awesome, a no pressure salesman. I will shop here for all my mattresses in the future.
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June 2023 by Marquise Roberts
Nathan was extremely tentative to our sleep needs and did not steer us wrong; he listened to our needs and guided us to finding the right mattress without feeling pressured to buy! would highly recommend working with this feller for your mattress or pillow needs 10/10 service
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April 2023 by FoulestComet 14
Very nice and helpful, explained all the different types of matteresses to us and helped us tremendously. The sales rep Lauren was awesome. Thank you so much for making the bed buying experience easy and helpful.
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April 2023 by jane w
I bought a new bed from Mattress Firm, and ended up hating it! I bought the extra firm beauty rest, it was the most uncomfortable bed. I will say it was my fault that I picked that bed, I was determined to get what I THOUGHT I needed. Boy was I wrong! I came back in the store a week after I bought the bed and explained to Lauren I have punished myself and I need help ASAP. She was able to get me in another bed within a few days. I will forever be great to Lauren!!! I love my new Medium Beauty Rest Black, I sleep so good and no more pains!! THANK YOU LAUREN!!!!
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April 2023 by Tara Fritz
Lauren was wonderful! I planned to look and not buy today but she was patient and kind and took the time to point out all the deals that were available. We can’t wait to sleep on our Purple mattress! Please thank her for her impeccable customer service!!