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March 2024 by Lin Toland
As a 73-year-old dude with heart and lung issues, it is nice to do a quick exercise routine in peace & quiet. There are no attitudes and no judgments. I'm on a portable oxygen bottle, and there's no one staring while I do my time on the machine.
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March 2024 by Haleigh W
Very disappointed in how unprofessional some people can be. Have a problem, don’t even bother to bring it up because it won’t get resolved. I’ve been a member since 2021 and I’ve been dealing with the same problem for 2 months now, have reached out several times to the member services support team, sent email proof (which took 2 weeks for a response that wasn’t a solution) and have been yelled at through the phone and spoken to extremely unprofessionally, I have been made promises and it hasn’t happened, shocker. Even the staff has agreed with me on the issue but yet there is nothing they can do because the manager is refusing to listen. I’ve never had this many issues with management before at this gym it’s extremely disappointing.The gym isn’t the issue neither is the staff at the front desk, they have all been so amazing, supportive and understanding. The issue is the management and how they are handling the issues, their lack of professionalism and how they are talking to paying customers.
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March 2024 by Jessica Chang
You should answer questions, not hang up.
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March 2024 by John Overholser
Overall, I don't have a problem with the gym, it's a nice place; however, I was quite disappointed yesterday when it was raining and I used one of the gym treadmills for a long distance run. I'm training for a marathon and did not know that the treadmill automatically slows you down for a "cool down" after 60 minutes. I was over 6 miles into a 12 mile run and it really screwed with my rhythm. I had to stop, take note of my mileage, reset the machine, and then start again. Mentally, it's hard enough to run that far when you're in the zone, but having to stop and deal with the treadmill became a real hurdle for me... I got through it though. It would have been nice to see a disclaimer on the machines that warns you of this feature. I was kind of wondering what the timer would do when I noticed it only had minutes and seconds on the display. I thought maybe it would at least go to 99:59. On another note, the calories burned counter tops out at 999 and then stays there ?
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March 2024 by Doug Alger
Awesome. Just wish they had a leg press machine like Hagerstown and Winchester . I know, I we won't be getting one till the next upgrade. Nice being a member till ONE LIFE OPENS. Love the staff and everything else.
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March 2024 by Brittany Sowers
Never sign up. You can cancel your account and they will still continue to take money out. I stopped paying through my bank (and through the gym) planet fitness changed the way they withdraw and randomly took the yearly membership. After I called to have this fixed they continue to tel me the manager isn’t in.
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February 2024 by RealPurplePanda
Recently visited planet fitness in martinsburg on North Queen st, and was rudely interrupted during my workout and demanded to leave because of my attire. Even though I was in correct attire. His my complaint was my shoes even tho the shoes I was wearing were all purpose and had grip but the employee did not care and repeatedly told me to leave, I am very upset at this encounter and furious i was kicked out.
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February 2024 by Jenni Crisel
It's a great gym. Everyone is pretty nice. Don't be intimidated. Ask questions if you need help!
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February 2024 by Giovanni Beadman
Great place to work out at. The massage chairs, hydrotherapy chairs, and tanning booths are worth every penny for the Black card membership.The night crew, especially Casey and Isaiah, are ALWAYS polite and keep the place immaculate!
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January 2024 by Roberto Albornoz
Awesome gym, very clean. Machines get fixed quickly.
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January 2024 by Keri Platt
You come in to tan or use the black card spa and no one can do anything because there’s one person working and having to deal with a desk full of people and also a fight, Spencer did a great job at resolving the situation but because of all this I wasn’t able to do anything because I had limited time before having to get my children
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January 2024 by Junaid Jan
Great gym quick customer service.
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January 2024 by Lisa Ball
Overall nice, clean gym. Very annoyed that PF advertises Free In Club fitness training but the two locals gyms do not have any trainers on staff.
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January 2024 by Mike Elliott
Friendly staff, very clean gym.
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December 2023 by Harry Fosque
Great price for what you get for $25 a month. Massage chairs, tanning, Hydro Massage bed all included and you can use any of their gyms with no extra fees when traveling. I have the black card package. The basic package is only $10 a month but you can only use the local gym.
