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September 2025 by mic lee
This is the worse self storage I have ever had. After 2 months they are trying to sell you shit. Late fee is higher than your monthly fee.
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August 2025 by Stephanie Dana
When it was Valley Storage,this place was great but when the change over happened and no notification was sent out and also being put on autopay without permission. I moved all of my stuff out of that unit and the other unit I had at a different location. The one female in there was absolutely a dream to work with on handling my concerns but everyone else, absolutely was horrible. Also raising rates by 40% or more every 6 months is absolutely insane.
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August 2025 by Nova Skye
As a new potential customer looking to rent several units for my expanding business needs. I stopped by on my way home to see the property and get quotes to compare. When I walked into the office a young boy was on the phone with a customer. It only took a few short minutes for me to leave for two reasons. First the manner in which he was handling the call was not desirable. Secondly I seen that he had the names of the banks with the entire account number wrote down displayed for anyone and everyone to see it, all anyone would need is the ABA number which you can find on a Google search. I understand being inexperienced however this is a security matter. Obviously this company has no regards in protecting their own information, how can I trust in them to keep my personal information and the things I would have in their storage unit private, safe and secure. I would imagine that at the least this has to violate some laws and policies. I can not do business with a company that operates so carelessly with their own private sensitive information. How safe is my private personal information and belongings here. If this is allowed what else is being allowed to go on or is being done with customer information. I won't be renting from here or any of their locations.
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June 2025 by Sabrina Buhagiar
I had a terrible experience with this storage facility. I had my confirmation email and paid for a rental unit, but when I arrived, the woman working there was no help at all and claimed I did not have the space for rent. I am currently fighting for a refund, and found help elsewhere.
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May 2025 by Elisabeth Antonucci
Recent ownership change from Valley Storage to Self Storage Plus is a disaster. I have been renting at this location for years. The former Site Managers were wonderful, new management not so much. They put my rent payments on autopay without permission. I moved out of 1 of my units, with appropriate notice, they charged me anyway and are doing nothing about refunding my money after I requested it.
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January 2025 by Patricia Edwards
So far I have a very pleasant experience with Valley Storage.
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December 2024 by Brittnie Mckenzie
So as you know moving can be hectic, especially when you add in moving trucks, helpers, boxes, work, finding a place etc, but Christine was so helpful and amazing!!!! I really like her!!!!! I had just moved from Augusta, ME for work and the place I moved into was completely trashed. It had mold issues, asbestos issues, leaking ceiling, flooded basement and after 6 months of that I had to break my lease!! Christine helped me get the right unit, told me additional info about Martinsburg that led to me finding a decent place 🙏🏾 she also buys donuts for the customers
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August 2024 by Jared Curry
Kris was very helpful. She gave me and my dad a tour of the unit. She answered all our questions. Excellent service.
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June 2024 by M Frick
Friendly and helpful staff and clean and spacious units
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June 2024 by Randy Thompson
Great facility, maintained well and very clean
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May 2024 by Holly Sine
Very nice employees and prices are amazing...
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May 2024 by Tiffany Gladden
It was great
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May 2024 by Megan
Easy and well worth it
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May 2024 by Mylee Harding
Employee was very helpful in deciding on a unit.
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May 2024 by David Skillman
It was the best storage experience I ever had, this company Rocks the most!!
