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February 2024 by Jeff Goff
Great local hardware option. Helpful staff. Sign up for the Ace Keychain card for more savings.
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January 2024 by Derick Price
Love it
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November 2023 by Sad Moon
I am astonished by the given rating for this store, and I wish I could give them a negative rating. The service I received from them is the worst I have encountered in Morgantown over the past 15 years. My intention was to cut keys for my car in their store, which I purchased from Amazon, cut at their store. However, after paying for the key cutting service, the keys did not work on my car. When I approached the store employees about the issue, they treated me rudely and showed no concern for the damaged keys. Furthermore, they refused to refund the fees for cutting the keys. I ended up being insulted by one of the employees, as he yelled at me. As a result, I lost my keys, wasted the cutting fees, and incurred the cost of purchasing the keys. The keys were damaged and dysfunctional due to the incompetence of the employee who cut them. It is surprising to encounter an untrained and uninformed employee who not only performs poorly but also mistreats customers. I strongly advise against using the services of this establishment under any circumstances. I am deeply frustrated and saddened by this experience, and I deeply regret ever stepping foot in that store. See the attached photo and check if there is a matching between the keys.
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October 2023 by Leah R
Friendly people, good inventory and convenient, I always find what I need.
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October 2023 by Gary Schubert
This is my favorite hardware store. Old fashioned store where you can buy anything by the piece. Very helpful staff that know where everything is.
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July 2023 by sofy my
I am astonished by the given rating for this store, and I wish I could give them a negative rating. The service I received from them is the worst I have encountered in Morgantown over the past 15 years. My intention was to cut keys for my car in their store, which I purchased from Amazon, cut at their store. However, after paying for the key cutting service, the keys did not work on my car. When I approached the store employees about the issue, they treated me rudely and showed no concern for the damaged keys. Furthermore, they refused to refund the fees for cutting the keys. I ended up being insulted by one of the employees, as he yelled at me. As a result, I lost my keys, wasted the cutting fees, and incurred the cost of purchasing the keys. The keys were damaged and dysfunctional due to the incompetence of the employee who cut them. It is surprising to encounter an untrained and uninformed employee who not only performs poorly but also mistreats customers. I strongly advise against using the services of this establishment under any circumstances. I am deeply frustrated and saddened by this experience, and I deeply regret ever stepping foot in that store. See the attached photo and check if the matching between the keys.
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July 2023 by Omar Al-Shebeeb
I had an extremely disappointing experience at ACE Hardware, and I feel compelled to share my negative feedback. The level of service I received was abysmal, and it was far from what I expected from a reputable hardware store. I had visited the store with the intention of purchasing a few items, but I was met with incompetence and indifference from the staff. They seemed uninterested in assisting customers and lacked basic knowledge about the products they were supposed to be knowledgeable about. When I asked for help, I was met with a dismissive attitude and unhelpful responses. It was clear that the employees lacked proper training and were ill-equipped to assist customers effectively. To make matters worse, the store was disorganized, with items misplaced and shelves poorly stocked. It was a frustrating experience trying to find what I needed. Despite the negative experience, I decided to give them a chance and proceeded to make a purchase. However, when I got home and tried to use the item, it turned out to be defective. Returning to the store to address the issue was another ordeal. The staff was unapologetic and uncooperative, making it clear that customer satisfaction was not a priority for them. They refused to provide a refund or exchange, leaving me stuck with a faulty product and a feeling of regret for choosing ACE Hardware. Overall, my experience at ACE Hardware was extremely disappointing. The lack of knowledgeable staff, disorganized store, and poor customer service left me with a negative impression. I would strongly advise against patronizing this store, as there are plenty of other reputable hardware stores that prioritize customer satisfaction.
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January 2023 by MJ Brooks
Short trip as I got there 10 minutes before closing. I could spend hours in any hardware store, but the guys welcomed me in, directed me to the section I needed, gave me a few minutes to look before coming and asking if they could help me out.They weren't rushing or trying to push me out, and were very helpful.One of the smaller stores, kind of hidden in the midst of all the medical buildings, but definitely worth going to for your hardware needs...as well as some good local items.
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December 2022 by Maddy S
Always have a great customer experience here and the employees are very knowledgeable. 10/10 recommend. Thanks Ace!
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November 2022 by Alex Roland
Good selection of things you could need, the lightbulb section came in handy for strange led flood light bulbs.
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August 2022 by Mark Shatzer
Very helpful staff, convenient location and has all the basics.
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August 2022 by Jeffery Smith
Very helpful, even if they didn't have all that I needed. I wonder why they don't have a car jack.
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June 2022 by D Drain
Although it felt like I was being attacked when I walked in when both employees asked me what I needed, they actually helped me out and I was just being antisocial.
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May 2022 by Sandra Wotring
People were really friendly and helpful. Good products.
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April 2022 by WV Almost Heaven (Montani Semper Liberi)
A MODERN "old time" hardware store. It is as if the staff feel that they cannot help you enough. Their pro-active customer service greatly enhanced the speed at which I finished my task. I did not have to search out an employee. They found me almost as soon as I walked in the door, hence the "old time" reference at the beginning of this review. The location was busy. A lot of people coming and going, yet I only waited 2-3 minutes in line to make my purchases at the cash register. Bravo Ace Hardware! This Ace Hardware is the epitomy of the adage -Ace Is Place With The Helpful Hardware Man- store!
