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June 2024 by Claire
Best storage unit in town. Had my unit for about a year and they were very kind and the place always felt so clean and safe. Never had to worry about bugs, temperature, theft, etc. Didn't do anything more than a quick sweep after moving out and there were no hidden move-out fees. Highly recommend!
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May 2024 by Brett Willison
Terrible customer service (James Mitchell). Got charged $50 for dirt in truck. Had the truck for 7 hours and never touched anything dirty. Was told I needed to dispute with uhaul dealer it came from originally. Individual should not work in customer service business!
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April 2024 by Steve Fuir
Exit 1 Storage in Morgantown, WV is awesome! They offer climate controlled storage units. The facility is very modern and very clean. James was very helpful with renting storage unit. They also offer a fleet of U-Haul trucks and other vehicles for rent. Susie was very helpful with renting a U-Hall truck. A huge thank you to Exit 1 Storage!
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December 2023 by Jacob Gardner
I own Country Roads Moving LLC based in Fairmont WV and we are in and out of this facility several times a month. It’s always clean. Secure. And has top notch customer service. 10/10
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October 2023 by Melissa McKenna
Exceptionally clean facility and wonderful staff! Bonus points for using geothermal to manage the climate in the facility! We also rented a U-Haul truck from here for a day. Very easy process and the truck was clean and in good service.
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July 2023 by Kaylee Andersen
Renting a trailer took 3 times longer than any other uhaul I’ve been to in Morgantown. The guy kept adding steps that we’ve never had to do before. We rent these trailers all the time so I have no idea why this was such an issue.
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July 2023 by Dan Soeder
Clean storage units are well-cared for, inside the building, and climate controlled. 24 hour access with a key code and your own lock on the individual unit. The storage is a little more expensive than outside shed units, but for items that are temperature or humidity sensitive, this place will work. Their truck and trailer rentals are also first rate. Staff is low-key and helpful, and the business is run very professionally.
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July 2023 by Mike B.
Great place for U-Haul rentals. No issues.
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June 2023 by Zack Gee
Super friendly, fast service. Wish all uhual spots were this good.
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April 2023 by T J
We had to rent a storage facility recently and were extremely impressed with this facility. James was extremely helpful, prompt in responding, and professional. I could not believe how clean this facility was even inside the units. We also rented a Uhaul to move our items and again it was immaculate and honestly the first truck I have rented that was so clean. The only negative I found is that there isn't a bathroom to use which makes it difficult as moving takes many hours and is just exhausting. We had to leave to go use the restroom at a local convenience store. Besides that I would highly recommend this storage facility. James works to give you the best rate he can and accomdate you with available unit sizes. Thanks James!
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January 2023 by Jay Pallotta
Nice new facility with easy convenient access!
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January 2023 by Curt Hess
Very clean and friendly people best storage place around
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December 2022 by Ellen Thomas
Extremely clean and well maintained. This place is very secure and has hand carts on-site to help with your storage needs. You have to enter your own private pass code to enter the building then go to your storage and use your lock. You're able to pay online monthly and do a move out online as well. Storage insurance is also provide if you would like it, just as if it were rental insurance. I strongly and highly recommend this place.
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September 2022 by S Catherine Furr
My husband and I rented a trailer today to move our stuff out of storage. The pick up itself went fine, but my husband ended up finishing early and went to go ahead and drop it off since we didn't need it any more. He arrived at 3:35 and apparently the workers here decided to call it an early day because no one was there when they were suppose to be open until 4. I hope they are getting paid accurately. (Since they are clocking out so early.)
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September 2022 by Snowy H.
Well. Here we are. Another bad review for Exit 1 Storage and James Mitchell, the manager who is friends with the local U-Haul owner with whom he contracts. Which makes him above any disciplinary action. Here's hoping this review on Yelp can help convince you to take your business elsewhere. James Mitchell is a volatile and unhinged man. Wildly unprofessional and dangerous to both himself and to others. When I took my roommate to Exit 1 with the intention of renting a truck for a few days, James Mitchell asked him for another contact number. He didn't make it clear why he needed this number, but my roomie looked to me and asked if I'd be all right giving mine. I was. I gave it. James Mitchell inputted my number into his terminal. That wasn't the end of it. No, James Mitchell insisted on calling my number. Not knowing if it was a cell phone number or a landline and not asking, he dialed. I asked him if he was calling and, if he was, why. He informed me that he needed to verify that it was a legitimate number. Folks, I don't appreciate being called a liar. I was doing this man a favor. I didn't need to give my number. I wasn't there for anything. I told him the number was mine and he could stop now. He didn't stop. "I need to know it's your number," James Mitchell repeated testily. I replied, "It's mine." "I need to hear it ring." "You won't. The ringer is off." Then, I heard the ring in my headset. "There it is! You're calling me. See? It's mine." "I need to hear it!' Wow. He was angry. Angry? Why? Huh? "No, you really don't need to hear it. I just told you." "Then, I need to see your phone!" "No, you really don't. I just told you." "Show me your phone!" "That's it. I'm done." I excused myself, forthwith. With a few choice words, admittedly. I'm not really interested in being interrogated. Not by anyone, least of all by this slob slouching behind his monitor. I had no dog in this hunt. I was not there to do any business with anybody. I was just dropping off my roommate and decided to be on my way. I left the building. Headed to my vehicle. Inside the office, James Mitchell fumed. "I need to go out there and make sure he leaves my property!" How do I know he said this? My roomie was there and watched him waddle out. As I approached my truck, James Mitchell bounded after me shouting, "You get off of my property! You're trespassing!" Gentle people! This is a Stand Your Ground State! Under no circumstances is it wise to interfere with someone who is legally permitted to be on the ground upon which they stand--I had every right to return to my truck without being assaulted. And make no mistake, friends, this WAS assault. Assault is defined as intentionally putting another person in reasonable apprehension of an imminent harmful or offensive contact. This is what James Mitchell did. James Mitchell of Exit 1 assaulted me in the parking lot. He was both threatening and offensive and he was coming right at me. I had left the office. I was well on my way. This was not enough for James Mitchell. No, James Mitchell had his pride to save! He was unhappy I had not taken his bullying well. So, he had to come out and dish out some more. I faced him. Instead of ending him, I told him to go back inside and get back to work. He threatened to call the police. I gleefully encouraged him to do so! I'd planned on pressing charges if he had. He did not call the police. He then proceeded to taunt me. Yes, he did! I stood my ground and again ordered him to return indoors. He finally did. I got in my truck and resumed my departure. Back inside, my roomie reported, James Mitchell called to one of his workers to come out with him to physically eject me and went back outside with his cell phone held up to record video, which I witnessed in my rear-view mirror, as I was already on the road. Here's the fun part: James Mitch
