GameStop is known for friendly and helpful staff who provide great customer service. Customers appreciate the patience and positive environment in the store. Employees take time to ensure items are safely handled and answer questions, making shopping easy even for those unfamiliar with gaming. The staff are described as cool, willing to engage in conversations, and dedicated to helping customers find what they need. Overall, GameStop offers a welcoming atmosphere with attentive service.
Had an issue with my pre owned controller and the manager went above and beyond to help me upgrade to a brand new controller!
June 2026
The experience was great the person convinced me to get to pro, and it went from 2 games to 9 and the total price was 90 but with the guy at gamestop it went to 40, great guy and if you go to the gamestop in star city, wv you want Cody thank you Cody.
February 2026
Stopped by last week to submit cards for PSA grading. Guy working couldn't get his tablet working to process it. Okay, whatever. I'll try another location. Returned yesterday to trade in a controller as part of a promotion. Person working there looked and sounded absolutely miserable.
