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February 2024 by Geoffrey Foster
I took my vehicle to Goodyear because I knew I would get quality service as well as parts at a nice price. I went for what I believed I needed after taking my vehicle to Toyota they told me Upper control arm. Well after talking to Goodyear they told me that all was needed a bolt for where my struts were because had fallen. Goodyear even took me back and showed me the issue. They also saved me about 10,000 dollars in repair because they told me I’ve gotten lucky with the strut and how it was moving. If you need work done go here.
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February 2024 by Emily Smith
I've been going to Goodyear for pretty much all of my auto needs since we moved to the area last year. Every single staff member I've spoken to at Goodyear has treated me with the utmost respect and kindness, which I value a great deal as a woman who handles her own car maintenance. I'm used to dreading phone calls about getting work done on my car, but everyone at Goodyear is always very helpful and they reliably provide great service no matter what. They make it so easy to keep coming back. If you're in need of anything from brake work, to an alignment, to a simple oil change or inspection, Goodyear is 100% the place to go. I simply cannot recommend them highly enough.
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January 2024 by Sarah Keegan
Goodyear has always offered my great, timely service! Their staff is very friendly and helpful. I have always had positive experiences each time my vehicles have been serviced here.
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January 2024 by Dakota Mccord
Don't waste your time!!! Took my vehicle here for routine maintenance and they just wasted five hours of my time because they can't do a simple mount and balance.
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January 2024 by Patrick Brooks
Lack of customer service is astounding. I had a 9am appointment today for an inspection sticker. When I arrived I was told that they couldn’t provide the service because they have no inspection stickers. I understand they don’t control the mail system and can’t make stickers appear, but the fact that they didn’t call to tell me before I drove a half hour across town first thing in the morning shows a complete lack of concern for customers or their time/money. I asked why, when they had been open for an hour, nobody called to tell me the service I requested wasn’t possible and received no real response. I had a major problem with this location 15 years ago and thought I would give them another chance. Some things never change . . .
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January 2024 by Mean Machine
Had a great experience here staff was very friendly and made my wait a pleasant experience Danny and the crew are great.
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December 2023 by Brian Sheets
I have taken my vehicle to this location for the last 2 years for an inspection. The vehicle is a 2019 and the windows have been the same tint since September 2019. It has passed inspection that last 2 times but this time it fails for that reason .... So what changed in my vehicle from this year to last ... Nothing at all it's the same .. very displeased and will not use this location or this store/company again. It makes no sense why it failed. I even have the paper work from the last 2 inspections at that location....
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December 2023 by J K
Zero stars. They do NOT honor online appointments. Scheduled an 8am appointment 10 days in advance and dropped off my vehicle the night before. My vehicle wasn't ready until 5pm. All I wanted was winter tires to be put on. There is no excuse for this to have taken 9 hours. Based on the conversation I had on the phone with an employee, it sounds like they took walk-ins over my appointment. If you're not going to even try to honor appointments, don't offer it on your website. Avoid this place at all costs, it's a mismanaged disaster.
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December 2023 by Louella Nine
We love Goodyear!! They have a great staff that is friendly and knowledgeable. They even work you in, if possible, when you have an emergency. Sometimes the wait is long, bring something to do, or do a drop off. I don't deal anywhere else!!
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December 2023 by Fenyx Bradley
All I went in for was to get my rear brakes replaced (the only thing they said was bad from my state inspection). They tried to pull some fast ones on me by doing services I didn't even ask for and was going to charge even more! It'd take too long to go into detail but steer clear of this place! Many of the older honest employees are gone and is now ran by dishonest and greenhorn Millennials and Zoomers.
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November 2023 by Kaylie Holleran
First time customer here and I got my car inspection done. Guys were super sweet and respectful to me and all kinds of people who came into the shop while I waited. They were direct and honest but very kind to folks who don’t fully understand the ins and outs of cars. Highly recommend coming here for anything car related. Definitely made a new returning customer today! (And shout out to Danny for helping us!)
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November 2023 by Alex Guy
Made appointment a week ago. Had 11:00 am appointment. At 12:30 the let me know the tires I had selected online were not available. Was in there till 2:30. Charged me more for the backup tires than they cost online on the Goodyear site. 0 stars
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November 2023 by Chris Shaw
My 3rd gen Tacoma had an alignment done here last week.They faked the numbers instead of actually doing the alignment though.My 3rd gen Tacoma call's for a caster range of 1.2-2.7 degree's. That is a range of 1.5 degree's.Instead of adjusting my caster to get it in spec, what they did was a "modified specification" where they increased the range by 2 degree's on either side, bringing their range to -0.8 to 4.7 degree's as acceptable.By doing this, it would have the system show that my 0.1 degree caster was "Right on the money" represented with a happy green box.This is a dangerous and lazy way to do an alignment. Dangerous in that a vehicle with 0 caster is difficult to control. It wanders, the wheel won't straighten out, bump's and potholes will jar the wheel out of your hand. It is comical that they broadened the range to include negative caster as well. A vehicle with negative caster would be impossible to control.My acceptable 1.5 degree variance in caster was turned into 5.5 degree's on the computer to fake my alignment. The only work that was actually performed was a single tie rod was adjusted to correct my Toe.If your alignment sheet says (Modified specification) or it has a red disclaimer at the bottom, they modified one of your specifications to make it look like it's in order, when it really isn't.
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October 2023 by Jon D.
Horrible Service. Incompetent staff. Run run run away. Rude old guy at the front desk.. F bombs screaming from the garage. I'd rather have a blind man service my vehicle.
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October 2023 by K K.
Dropped my car off in the morning to have new tires mounted and balanced. a few hours later we drove past and it was in the bay. About a half hour later it was on the life. i called ab hour before they closed for them to say they were too busy and unable to get to it that day. went to pick it up and noticed the tires weren't there. went to the bay to get them just to wait for the guy to have to dig them out from under other tires that were on top and around them.
