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June 2024 by Linda Casey
I don't like the lack of any actual cashiers.
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June 2024 by Bob Metz
Good place to shop for home repair
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June 2024 by Lisa Hanselman
Great options in the Garden Center! Got everything I needed
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May 2024 by FA FO
Home Depot is needed in Morgantown
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May 2024 by Thomas Russell
All the moving supplies I needed.
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May 2024 by Chris R
They're not the cheapest, but they usually have more in stock and are more likely to have helpful staff available.
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May 2024 by Sailing with SeaAlice
Very good service. They care.
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May 2024 by Rose Lemley
Hit or miss if anyone can help you. They have to find someone else to ask. Left without buying anything. Need more help that knows about hardware items.
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April 2024 by Shawn Donley
Lowes, I swear was built just to upset me! Love going to lowes it's just I never seam to have enough money to really enjoy myself.
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April 2024 by Sonny Ink.
Staff members are very friendly and helpful. It's one of my favorite local on the hill .
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March 2024 by Johnathan Brand
Was shopping at Lowe’s on Thursday, March 7 at 5 PM. Purchased almost $500 in products and literally had to check myself out at the self check out while three employees stood by the office near self checkout and chatted the whole time. I’ve been shopping at this for 20 years now and this will be the last time. I would rather drive 45 minutes to Bridgeport to go to Home Depot then ring out $500 worth of stuff and have to myself, while other customers are waiting behind me.
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March 2024 by Matt Jordan
Once again no one to ring you out! I hate self check out...guess ill start going to Menards. They pay for employees to ring you out
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February 2024 by Thomas McClure
2017: Lowe's is going downhill. Few well versed employees. No customer approach, even from GM!!! Home Depot is a little better.2020: Lowe's remains a very poor customer service option. The "online chat" is a joke, unresponsive live humans on the other end. There are very few knowledgeable employees at any Lowes, which reflects poorly upon the corporation and the GM of the store. ONE star. I hate going to Lowes, but at the moment, there's nothing better. I give one star only. As an ex Home Depot home improvement expert, now retired, I can only say that "service" is lost in many businesses today. Lowes is a prime example.May 2023, there are a couple of employees in the paint department that are actually proactive and greeting customers as they walk through.Plumbing department employees ignore me and I am forced to deal with finding the stock I want in areas that have not been zoned. I found it all, finally, and this only took an extra 20 or 30 minutes I guess.Front self checkout attendant was very nice, offered to scan my items, and we found many items that weren't in the database or didn't have readable skus. We were able to work through it together to get everything paid for.So you got some employees that need to learn to engage the customer. This is a cultural change for some folks. If they're shy, maybe role playing would help. But if the customers are looking for help and the employees literally avoid the customer, well you got a problem there.Raising my rating from one star to two star for the employees who were willing to speak and help.February 2024: Raising my rating to THREE stars (meets expectations), as I have seen/worked-with some staff who actually APPROACH ME to offer assistance. That wasn't happening before. Front end staff also are friendly and easy-to-work-with.I know where all the inventory "is," so I don't normally need guidance, but on occasion I have an odd-duck request that needs hands-on. That's where "associates approaching customers" comes-in. Associates should approach ALL customers, not just "some." That's in my training and in my personal habit of "serving others." So I will often help customers, especially the elderly or those looking confused, to give some suggestions.There are trouble spots: plumbing, especially, on my last visit was a bit of trouble. The department desperately needs regular "zoning" to keep things straight, and inventory was disappointing on some of the necessary items. This required me to go to Pierpont Lowes to fill my shopping list.I blame systems and management, not the staff. Just remember: "management is the problem, and management is the 'potential' solution."
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February 2024 by Ginny Hosking
Find mailbox and parts I needed.
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January 2024 by Gus Shaffer
We contracted Lowe's to replace the cabinets and floors in my kitchen back in 2021. They began ripping my kitchen apart in March 2022. Nearly 2 years later and they still haven't finished the job. The management here has been absolutely disrespectful and inconsiderate in the way they have treated me. It's unbelievable that a store can be mismanaged to such an extreme degree.
