-
February 2024 by Thomas McClure
2017: Lowe's is going downhill. Few well versed employees. No customer approach, even from GM!!! Home Depot is a little better.2020: Lowe's remains a very poor customer service option. The "online chat" is a joke, unresponsive live humans on the other end. There are very few knowledgeable employees at any Lowes, which reflects poorly upon the corporation and the GM of the store. ONE star. I hate going to Lowes, but at the moment, there's nothing better. I give one star only. As an ex Home Depot home improvement expert, now retired, I can only say that "service" is lost in many businesses today. Lowes is a prime example.May 2023, there are a couple of employees in the paint department that are actually proactive and greeting customers as they walk through.Plumbing department employees ignore me and I am forced to deal with finding the stock I want in areas that have not been zoned. I found it all, finally, and this only took an extra 20 or 30 minutes I guess.Front self checkout attendant was very nice, offered to scan my items, and we found many items that weren't in the database or didn't have readable skus. We were able to work through it together to get everything paid for.So you got some employees that need to learn to engage the customer. This is a cultural change for some folks. If they're shy, maybe role playing would help. But if the customers are looking for help and the employees literally avoid the customer, well you got a problem there.Raising my rating from one star to two star for the employees who were willing to speak and help.February 2024: Raising my rating to THREE stars (meets expectations), as I have seen/worked-with some staff who actually APPROACH ME to offer assistance. That wasn't happening before. Front end staff also are friendly and easy-to-work-with.I know where all the inventory "is," so I don't normally need guidance, but on occasion I have an odd-duck request that needs hands-on. That's where "associates approaching customers" comes-in. Associates should approach ALL customers, not just "some." That's in my training and in my personal habit of "serving others." So I will often help customers, especially the elderly or those looking confused, to give some suggestions.There are trouble spots: plumbing, especially, on my last visit was a bit of trouble. The department desperately needs regular "zoning" to keep things straight, and inventory was disappointing on some of the necessary items. This required me to go to Pierpont Lowes to fill my shopping list.I blame systems and management, not the staff. Just remember: "management is the problem, and management is the 'potential' solution."
-
February 2024 by Ginny Hosking
Find mailbox and parts I needed.
-
January 2024 by Gus Shaffer
We contracted Lowe's to replace the cabinets and floors in my kitchen back in 2021. They began ripping my kitchen apart in March 2022. Nearly 2 years later and they still haven't finished the job. The management here has been absolutely disrespectful and inconsiderate in the way they have treated me. It's unbelievable that a store can be mismanaged to such an extreme degree.
-
January 2024 by Steve
Most used items low on numbers in inventory, lacking showing inexperience in department stocking.
-
January 2024 by Doretta Bonnell
Love this lowes. Very helpful employees.
-
December 2023 by George Batten
Not the most helpful place. They do carry things others don't.
-
December 2023 by Steve F.
It is amazing how large this store is! Very convenient location, near the mall. I had great customer service the last time I visited.
-
December 2023 by Lou H
I am beyond frustrated!I n January 2023, at my recommendation, my father ordered storm doors here. At the end of February his credit card was charged the price of doors and installation. Late in March installers showed up, decided some extra trim boards were needed, and left. Since that time I had a long fruitless exchange with corporate customer service, and talks with assistant managers who promised to check things out. But no doors and no refund…..Some days later, the situation seems to be resolved. A full refund is promised. Still, it shouldn’t have taken so longHis credit card statement arrived Nov. 30 with the charges still on it! Installation Services assured us that it was fixed. Why did they lie?
-
November 2023 by H Pedd
DO NOT have a dishwasher installed by these people. They will give you a 4 hour time frame when they are arriving and will show up late. Was supposed to come from 10-2 showed up at 3:30. Doesn’t install because of an end cap. Installed an end cap the next day and rescheduled. Took another week for them to come. Showed up again late for the install and still won’t install it because now the end cap isn’t installed correctly. Total joke at this point I’m installing it myself lowes sucks
-
November 2023 by B. G.
got a great deal on power tools- store employee pointed out a mistake on pricing to our advantage and helped us choose the best deal- they were so nice and helpful couldn’t have come close to purchasing the items we got for the price anywhere, ever! and with the friendly & helpful service we received!
-
October 2023 by Cynthia Bhyravabhotla
Customer service with all associates in the store are really nice much improved since the last time I was there
-
September 2023 by Hap Garrett
Do not get flooring installed here. Damaged my house in an obvious and open way, yet the flooring manager passed the buck. Lowe's manager was to come see the damage, of course that was only a Lowe's verbal promise and no one ever came. Expect the run around, missing floor outlets, smashed dishwasher mount, obvious seams and white trim put on a dark sink. This is the Lowe's on Mall Road in Morgantown, WV. Let's just say there is a lot of drug use in WV.
-
September 2023 by Steven Rogers
This place is ridiculous. I've been a loyal customer for years and I've spent hundreds of thousands of dollars at this store and now when I try to return items I've purchased they won't take it back because I didn't keep my receipt. I feel they should give in store credit for them but they didn't so from now on I will spend my hard earned money elsewhere.
-
September 2023 by Audrey Miller
Was able to find everything I needed,and then some. I'm glad they put in the self checkout didn't have to stand in line.
-
August 2023 by D E
We wanted to thank BEN last night (40 minutes before closing on 12 August 2023) for his help in a new dryer cord (so we don't burn down the house! ?) & a few other items we needed & he helped us find. We're new to the area & we tried finding the items on Lowes website but the items aren't always listed where Lowes has them in the aisle....??? Thank you, Ben! You're an A+ employee! You went above & beyond your job. Your good attitude & sense of humor is appreciated.
