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December 2023 by Lakesha Ray
Absolutely the best customer service. I was able to pick up my truck and was offered services just in case I needed them. The attenedents were very nice and friendly, and something I will miss about West Virginia.
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November 2023 by Nick Pugliese
Great staff, fast and efficient.Very pleasant.
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September 2023 by Timothy Morgan
Rented a truck at 3:00 to move, drove the truck 6 miles, pulled in a couple minutes before 5:00 ( which is their closing time ) they were already gone for the day. I came back when they opened to close out the paperwork and I was told I didn’t refuel and the gas I used was $40 at $5 dollars a gallon, they were generous enough to knock that down to $30 before I complained that wasn’t possible. If your truck used 8 gallons of fuel to drive 6 miles you have a serious issue with the vehicle and shouldn’t be renting it until it’s fixed. But the issue is not with the truck. I also didn’t idle the truck at all but even if I did I still had it for 2 hours and drove 6 miles.
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July 2023 by Suzanne Jacobsohn
Tyrone Rd. U-Haul was great. Ladies were very nice. Absolutely no problems. Renting again for our needs. Even had a few laughs, which is nice when you're doing a lot of hard labor. Excellent experience!
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July 2023 by Tyler Niehaus
I made an appointment at the U-Haul on Van Voorhis on May 20th for a rental at 8AM June 10th. On June 9th, my appointment was moved from Van Voorhis to West Over at 9AM. I showed up to my new appointment time and location, and they could not rent me the truck because it needed serious maintenance. West Over sent me back to Van Voorhis (it was now 9:30AM). Frustrated, I went back to Van Voorhis and waited in line for 20 minutes. When it was my turn, it was discovered that the truck they were going to put me in had not been returned on time as promised, and they didn't have anymore trucks available. It was at this time that I was sent to Cheat Lake (it is now 10:00AM). When I arrived at Cheat Lake, Susie WAS AWESOME! She understood my frustrations, but instead of only being apologetic, she asked how she could help! Susie was incredibly helpful and got me some extras for my trouble! It totally changed my mood. I understand it can be hard to operate the logistics behind a company like this, so hats off to Susie for being so compassionate and friendly in the face of the chaos.
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June 2023 by Sheila Shea
Great place everyone so nice and courteous. I’ve rented from a few other locations and this is the BEST!!!! Strongly recommend this location if your looking to rent a uhaul!
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May 2023 by Berserker Tyr Frey
This U-Haul rental store has everything you need and a smile to brighten your day. Their trucks are clean and ready to go. They have all the necessities for moving and the Dolly's to move the big items they have it all. If you are looking for a no hassle quick rental then get ahold of U-Haul if Cheat Lake on Tyrone Road.
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May 2023 by LG Broadwater
It's probably the best Uhaul in the area. The two lady's provided me with excellent customer service. They also went out of their way to help me trade the trailer I had reserved for the trailer I ended up needing. Quality customer service goes a long way in my book, and that's exactly what I received. As for the parking lot, I had no issues whatsoever. I got parked just fine when I arrived and had no issues when dropping off the truck and trailer. I'd highly recommend anyone looking to rent a Uhaul or needing storage to stop in or give this location a call. I'm sure you won't be disappointed!!!
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February 2023 by Melanie Goodwin
Very helpful and friendly!
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November 2022 by Michael Amos
Quick professional and has a variety of sizes
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July 2022 by Gregory Mims
Friendly staff. Very helpful.
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October 2021 by Mannie Wood
My bike was having some issues so we went to the nearest uhaul place on our way back home, found this one because it was still open. They did not have anything I could use, but the manager (I think) stayed open for me and was trying to help us find a different uhaul place that had a trailer. Her husband brought us a part for a temporary fix on the bike and I was able fo get home. Very, very nice people.
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September 2021 by Mannie Goff
My bike was having some issues so we went to the nearest uhaul place on our way back home, found this one because it was still open. They did not have anything I could use, but the manager (I think) stayed open for me and was trying to help us find a different uhaul place that had a trailer. Her husband brought us a part for a temporary fix on the bike and I was able fo get home. Very, very nice people.
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August 2021 by Anas Alharbi
Excellent staff. Had good experience
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June 2021 by Josh Hanson
Nice lady that runs it. They are ready to help and take care of any concerns.
