The Xfinity Store by Comcast in Morgantown, WV, offers a range of services including mobile, digital cable TV, high-speed internet, home phone, and home security. Customers have reported positive experiences with helpful staff, particularly noting a friendly technician and managers who provide great service. Many found it easy to switch from other providers and appreciated the assistance with setting up new phones and services. However, some reviews mentioned issues with customer service, citing a lack of care from certain employees and confusion about the store's layout. Overall, while experiences vary, many customers appreciate the helpfulness of some staff members in navigating their services and equipment needs.
This place usually has a line line out the door. I went l 3 times before actually going inside because there was such long lines. However when I did go in all I needed was a remote and one of the male staff grabbed 2 options, I told him which one I needed and he gave it to me and i was out the door. There less than 3 minutes!
October 2025
Expensive! Service is ok. Just have internet and streaming. Streaming app sucks. Glitches and freezes. Constantly having to reset my modem and TV to get the app to work properly. To be honest just go for starlink to save yourself some hassle. Company sucks.
September 2025
I've had Xfinity for internet since 2006 and for mobile phone since they first offered the service in 2017. They've always been helpful when I needed an issue resolved quick. Much more helpful speaking to someone in-person than calling a customer support line.
