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February 2024 by Seth Lantz
Victoria, was very helpful!
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December 2023 by Dillon Forquer
Victoria was fantastic and helped me get exactly what I wanted! Do Not go to Kay’s before you come see her!
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August 2023 by Laura Aylward
We worked with Brad and he was very helpful! He was prompt, informative, and professional. No complaints!
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August 2023 by moustafa showman
Victoria is the bestShe is funShe is awesomeHighly recommended
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July 2023 by Alexa Caban
Victoria helped us she was absolutely amazing. Awesome energy and just a sweetheart in all I will come back specifically for her customer service.
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June 2023 by Aaron Schafer
Want to buy a ring where the smaller stones fall out and then the life time warranty doesn't cover it while implying it covers the entire ring? Shop here! Bought my girlfriend a ring a couple months ago and the stones have already fallen out three times. I will say the employees anytime I went here have been super helpful and do their absolute best, but be careful when buying a ring here.
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April 2023 by Raymond Zinn
Victoria is very excellent, I love her personality, she is very helpful
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March 2023 by Ashley Pennington
I purchased a bracelet from my mom in December for Christmas. The girl at the counter processed my credit card using her iPad. The manager was unhappy with it and insisted that the payment didn't go through so I made another payment on the register. I ended up getting charged twice. So I called the Morgantown store and they said that there was nothing they could do about it. And then I tried to call Zales customer service and they kept hanging up on me. So I reached out to my credit card company that I used and filed a complaint through them. Zales Jewelers representative basically told my credit card company that I was making it all up. Even though you can see all my credit card statements that they double charged me!!!! I will never buy anything through Zales ever again! And if you all want to go to that store, just make sure that they process your payment through the registers or they will double charge you.
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March 2023 by Jessica Stevens
Energetic and kind staff , they always treat my jewelry with the utmost care and respect ❤️
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March 2023 by Brittany Wright
Amazing Store, Great Staff
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January 2023 by Thomas McClure
Let's just say my wife loves this place. We spent some time and some money here.
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July 2022 by michael kinsley
Very helpful and friendly with a good selection.
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April 2022 by Molly Hughes
Incredibly rude. They ignored everything I said, and kept showing me things that were completely different from what I described. After explaining to them several times that I don’t like diamonds, and I don’t want want gold, the sales woman literally rolled her eyes at me. Had I known I was going to be dealing with someone who has the attitude of a middle school mean girl, I would have just stayed home. I will never go to this store again.
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January 2022 by Madison Bell
Terrible service! The manager and all of the employees are very unprofessional and unpleasant. I drive up to the Washington PA store to get my rings cleaned and inspected just to have decent service. They are always so rude every time I would go there. They refused to clean my ring even though I bought it in that store and they were less than helpful when I purchased my ring. The lady who helped me put my info in the system wrong so I had to spend 2 hours at Washington PA Store for them to fix their mistakes so my warranty wouldn’t be voided. 0/10 would not recommend. If I could give 0 stars, I would.
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July 2021 by Robert Presock
Jennifer who works in the Morgantown mall zales is the most unprofessional customer service rep I have ever dealt with. Beyond abrasive and confrontational. We purchased a very expensive ring and will be taking it back. So disappointed and in disbelief the treatment we had received. Words can not describe how bad our service was with her.
