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May 2023 by Google user
If you go to this store you better pack a lunch there is usually only one person working the store and you will wait over an hour. And if you need to return something and the box gets lost or destroyed they will send you on your way and tell you “hopefully it will just start working”
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May 2023 by David Tucker
If you go to this store you better pack a lunch there is usually only one person working the store and you will wait over an hour. And if you need to return something and the box gets lost or destroyed they will send you on your way and tell you “hopefully it will just start working”
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February 2023 by Jim Hickenbottom
Came in and there was only one person waiting on customers with a salesperson dealing with a customer and a man and woman waiting plus another man and I waiting. After no we will be with you I just left. You would think a busy place would have more staff
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January 2023 by Brett Wysocki
Sara, the store manager, made the transition from AT&T to Verizon smooth. Much easier than simply getting an upgrade on a phone when I was with AT&T. I really dislike AT&T. DYI: If you cancel your account with AT&T, heck, even if you cancel your account because you died & show them a death certificate they're still going to take $ from your linked card because AutoPay still takes operates. Even after you cancel the deceased's account. Even after you confirm with a death certificate, plus a call to question why money was being taken out, TWICE. Twice I called with zero answers. Luckily my mother kept the same password for everything. I was able to log into her canceled account somehow, and see that AutoPay doesn't Auto Shut Off once you die and cancel your account. Rant over. Go Verizon!
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September 2022 by Mark Bush
They was really nice and Polite and answer all questions that I needed to answer
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April 2022 by Becka_Becka Becks
Chase was super helpful and was able to answer all of our questions! He took the time to explain everything we needed to know!
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April 2022 by Rickie Harris
Chase was very friendly, easy to talk to, knowledgeable about the products and how to complete my request as quickly and easy and possible.
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December 2021 by Jenna Vanness
Courtney was super nice and helpful. She explained things well and didn't pressure me into getting anything I didn't want to!
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December 2021 by Ralph Howe
Chase was wonderful, and made sure to get the promotion I was told about when I first went in the store.
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October 2021 by Leticia Harrigan
I went in to get a new phone and to be added to my Aunts plan. Shane was excellent. Talked to me about different phone options and watches. If anyone needs to go to Verizon go see Shane at the Moundsville store in the plaza with Kroger. I'd recommend Shane in a heartbeat.
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October 2021 by Alexandria Pool
I highly recommend this store! The store manager Shane will always go above and beyond to help you with any of your needs!
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October 2021 by Jeremy Ewart
Great service. In and out fast.
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August 2021 by Kassandra Butler
I highly recommend the customer service experience here! Shane, the store manager, is very informative and tech savvy. He makes sure the customer is fully take care of before leaving the store. If you want the VIP experience, go see Shane!!
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August 2021 by Kayla Hungerman
The store manager Shane is absolutely wonderful!!! Has been with Verizon for almost a decade and really knows his stuff!!!
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March 2021 by Robert Richmond
Great!!!!got all my questions answered and explained and the lady was really helpful. Ez as 123
