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November 2023 by Rick Daston
We made a phone call to Crossroads Chevrolet after visiting with two other Chevrolet dealerships within our area. We presented our offer to purchase and they made an attempt to match a deal within an hour that had taken several days to develop with another dealership. The other dealership knew Saturday 11/11 was the only day my wife could test drive but dragged their feet standing firm being $1300 above my wife's comfort level. Once they realized we were in the Crossroads Chevrolet showroom looking at a similar vehicle, they suddenly could drop $900 but it was too late. We had found a dealership hustling to sell us their vehicle. The service was fantastic at Crossroads Chevrolet. We appreciated their efforts more in showing us the vehicle and respect their courteous attitude all the while closing the deal on our 2023 Chevrolet Bolt EUV. We will return!
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November 2023 by John Wooton
Wonderful experience.Richard McGraw was super. Explained everything and gave me a great deal!I definitely will be telling everyone to call him!!
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October 2023 by Chris Roseblock
Logan did a fantastic job of helping me get into the vehicle I wanted! He was personable, kind and patient. I will certainly be returning to Logan for future vehicle purchases. Someone get this gentleman a raise! Also, the dealership was clean, other staff were friendly and helpful. Highly recommend.
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October 2023 by Jim Bias
Had the car in for a recall. Scheduled at 0930, arrived on time and was informed that it would take about 4 hours. Around 1500 we had not heard anything for the dealership and begin to call to see what the problem was, continued to call repeatedly for the next 2 hours when at that time I went online to the chat option and was given another number that finally worked. i was informed that their phone lines had been down. After arriving to pick up the car I was told the same thing, and I asked the service manager if his cell phone was also not working. He informed me that they could not us their personal phones for work. This does not appear to be a good reason for not informing the customers that their vehicles are ready when something like this happens. If I had a business such as this and all lines of communication were severed I would certainty, make some kind of adjustments to prevent this from happening again and losing customers.
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October 2023 by David Brown
Called on 10/02/2023 to inquire about a truck we had seen online. Informed them that we had a pre-approval through our chosen lender and to work on getting the final approval so we could come in and purchase the vehicle. After running us through multiple other lenders, they finally processed our pre-approval and got us approved at the terms we had expected. Went in that evening to see the vehicle and sign the paperwork. The truck was a recent trade in that needed to go through service and have exhaust manifold, muffler and new tires put on. We were assured repeatedly it would only take 2-3 days. On 10/04/2023 (day 2) we were told the new tires had been put on and that it just needed the exhaust manifold and muffler put on. On 10/05/2023 (day 3) we could not get ahold of anyone for an update so we went by the dealership. The tires had not been put on the day prior as we were told, and nothing had been done to the vehicle. On 10/06/2023 (day 4) we messaged for an update and were told that there was a delay in replacing the exhaust manifold and that it wouldn't be ready till Monday. On 10/09/2023 (day 7) we called for an update and were told the the manifold was in but that they were still waiting to put tires on and take it to the muffler shop. Finally on 10/10/2023 (day 8) it was ready to be picked up. The detailing job was very quickly done. They didn't even bother to take the bed cover off to clean under it or clean all the dust/dirt under the steering column. Drove it to work that evening and the front struts made an awful, loud noise the entire time. The rear parking sensors quit working. Furthermore, the driver seat quit working and would not slide backwards or forwards. Called the very next day, 10/11/2023, and asked to speak to the general manager. When he finally did call me back he stated that "It's a 10 year old truck. It's gonna make noise. We check everything for safety and as long as it's safe to pass state inspection, we are not liable to repair it."Overall, this was one of the worst buying experiences we have had with a dealership. Nobody seems to know what they are talking about when asking for an update. And good luck getting ahold of anyone in a management roll.Del was our salesman and was very kind. Just gave us incorrect information regarding vehicle updates.Kyle from finance was kind, but watch what you sign. They will tell you one price for the maintenance package, then charge you a couple hundred dollars more on the actual contract. Steer clear of the maintenance package, it's a total joke once you read the fine print.Seeing as we are planning to upgrade our family SUV in the near future, we will be considering other dealerships in the area over Crossroads Chevrolet.
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October 2023 by Christian Francisco Baylocq
Richard did an excellent job keeping me updated on the status of my truck. I had zero issues and had no unanswered questions by the end of the delivery. I would recommend this dealership to friends and family. Sales and finance are responsive, insightful, and informative! Thank you for everything, I’m loving the new Colorado
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October 2023 by Bobbie Carpenter
I had a good sales representative. She was very patient, kind, and stayed in touch with me the whole time. Very happy with her services. The manager however I was not. He was very pushy and not patient.
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September 2023 by Adam Stock
On Friday, the 18th of August, 2023 My family and I were driving from Canada to Florida when we encountered mechanical issues. We brought the vehicle to Crossroad Chevrolet in Mount Hope WV. The staff led by David, the service manager was unprofessional, unknowledgeable, and lied to us several times. They really tried to exploit our vulnerability with zero compassion or empathy with misdiagnosis and extended list of unnecessary repairs!! David suggested we rent a vehicle and leave our vehicle with them for the duration of our vacation while they would completely check over the vehicle and compete the necessary repairs, but with NO guarantee. While trying to determine our options, a slender salesman (name unknown) had the audacity to actually come up and try to sell us a new vehicle!! Realizing we were being taken advantage of, we paid their diagnosis invoice and left. We were fortunate enough to find another repair shop in the area that was open on a Saturday who was excellent and professional and had us diagnosed and repaired and on our way in 3 hours!! Very disappointed with your dealership and would never recommend or attend again!
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August 2023 by Aaron Asbury
Went to quite a few Car Lots before I went Here. Nobody else had what I was looking for even after telling me they did. I pulled into their Lot & was just cruising around looking at what they had and before I made a full loop, here he came.... Del Drennen introduced himself & ask if I needed help and what I was interested in. Just so you all know, He's The Man! Told him what I was looking for & the Budget I was willing to spend & a little bit later, He has us in our new ride. Thank you Del! You made us feel at home with no hassles.
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August 2023 by Ben Thorsell
I have nothing but good things to say about Cletus Pack. First off, he’s a really nice guy. I did a build and price Tahoe with him. He methodically went through everything I wanted. He kept me up-to-date and informed while they were building it. I wanted certain upfits that I couldn’t get from the factory. Cletus made it happen, and I couldn’t be more happy with the results and the customer service from him.Everyone I had contact with from Crossroads Chevrolet has been friendly and helpful.This is the second vehicle we’ve purchased from Crossroads. My wife purchased a new car there in 2019, and the same great service. Excellent vehicle buying experience!
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August 2023 by Lori Toler
Everyone was great and very helpful to me. I am in love with my new car and so glad I chose crossroads Chevrolet to help me. I worked with Shawn and Kyle and I would most definitely go back to buy from them again.
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August 2023 by Brooke Stock
On vacation from Canada to Florida with entire family when we encountered mechanical issues. The staff led by David, the service manager was unprofessional, unknowledgeable, and lied to us several times. They really tried to exploit our vulnerability with zero compassion or empathy with misdiagnosis and extended list of unnecessary repairs!! While trying to make decisions, a salesman had the audacity to actually come up and try to sell us a new vehicle!! We were fortunate enough to find another repair shop in the area that was open on a Saturday who was excellent and professional and had us diagnosed and repaired and on our way in 3 hours!! Very disappointed with your dealership and would never recommend or attend again!
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July 2023 by gregory gwinn
Melissa was awesome she worked hard helping me find a vehicle in my price range. She had patience and a big smile the entire time we were shopping for a vehicle
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July 2023 by Murt Walls Wimmer
Absolutely dealing with Del & the young man in the loan department they both were excellent.
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July 2023 by Laura Reed
Brooklyn was my sales associate and was wonderful! She was the only one to approach my mother and I. She was very detailed and helpful. She is always reachable and has a wonderful personality! I suggest if you are in the market for a vehicle go see my girl Brooklyn!
