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April 2023 by Chianne Frasure
Paid for monthly book keeping- was suppose to receive copies monthly per our emails but no later than quarterly to ensure accuracy. Requested multiple times and never received copies, was finally emailed by Kim stating she is not going to respond to every email when we called and requested copies after multiple months of trying to obtain them. Denied the records that we paid for, for 7 months. We call again 5 days before our taxes were due to request copies to ensure accuracy prior to filing- still received nothing. Spoke to Ashley who did not apologize for the services being extremely delayed but instead attempted to blame it on our communication, finally during the weekend Ashley attempted to get our books caught up but still did not send them to us, instead sent us a tax report asking if accurate - however it was not and there was little to no explanation on her coding. After multiple back and forth emails Ashley stated “I’m not going back and forth about what was and was not done I just want this off my desk”, then stated she spent her entire weekend getting things done and she will not be correcting anything. This is after we spend 17 hours doing our own books and sending her copies since her tax estimate reports were wrong. Had our books been completed monthly, been reconciled for accuracy with us as stated and paid for- neither of our weekends would have been wasted.Money Matters cashed our checks but did not provide the services we agreed to, nor did they complete or provide our books to us for 7 months.We do not recommend Money Matters due to their unprofessionalism, lack of attention to detail, poor customer service as well as tremendous delays in providing proof and records to their customers that are paying for those services.
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April 2023 by Hannah Ruble
These girls are amazing! I have went to Money Matters for the past few years for my tax needs. They have always been friendly, helpful, and quick to get my tax return submitted. Highly recommend!
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January 2023 by Wanda Eneje
They greet you with a smile, they are Professional, most of all respectful.
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March 2022 by La W
Everyone is friendly and very professional. Kim is just Wonderful she is great to work with and can always make you laugh. Thanks for everything you do.
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September 2020 by Kimberly Wood
I called before I went they were friendly and helpful.
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September 2020 by Cloee Overbay
Very expensive.
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February 2020 by Becky Sparks
I am amazed at all the help I get in a short time...no waiting!
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March 2019 by Tina Nelson
Money Matters is the place to go for all your accounting needs. Thank you so much Kim for taking care of both our businesses! You guys are awesome and appreciated more than you know! I still owe you dinner and I'm looking forward to hanging out. You guys are so sweet!
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March 2019 by Brittney Frame
We chose Money Matters this year to do our taxes with all the changes with tax laws. We could not have been happier with our return! All the girls in the office were nothing but nice and welcoming! Kim is the one who prepared our return and she is not only knowledgeable but so sweet while doing them. The girls in the office played with our little boy while we were waiting. We could not have asked for a better experience. HIGHLY recommend this business!! The welcoming atmosphere as well as the reasonable prices will for sure keep us as returning customers!
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March 2019 by Cheryl Potter
Excellent customer service! My taxes were done quickly and accurately. I met everyone who works there and they are all helpful and professional. I will be using them from now on!
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March 2019 by Cadle Phillip
I never write reviews just don't have time with them but because of the service and professionalism i receive every single time I go to money matters I believe the staff deserves recognition thank you all for all you do!!
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March 2019 by April Lewis
I was just smarted off by Kym at this business. Very disrespectful! Calling a customer "honey" and "sweety" is just a way to demean the other person. Would not recommend. In addition, they take too long to complete taxes. Last year was nothing but apologies and this year is rude and not professional.
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October 2018 by Ashley Smith
Wonderful ladies, never a dull moment and they are always so helpful. You can pay your utility bills here or get your taxes done. Love these girls!
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May 2018 by Becky Hatcher
These people are sooo unbelievable rude. Have used them in the past - never again.
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February 2018 by Eddie McKinney
Always had good service but sense it doesn't say anywhere else they don't take bills 1hr before closing and on weekends.
