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November 2023 by Garry Nichols
Fast and friendly service.
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August 2023 by Chad Bryan
Drove an hour from my local ford dealership for warranty repair, from the lady I spoke too on the phone to the part guy and the fast repair of the mechanic, that completed the whole axel replacement in an hour was amazing! Thank you Country Roads
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July 2023 by Professor M.
Justin and the guys are great. I have had all of my maintenance done here for seven years and no complaints. They go out of their way to make sure my car is safe and running well.I just bought a new Bronco Sport from Country Roads. Best car I have ever had. Justin gave me a better deal than anyone and the vehicle is loaded!!! I will never go anywhere else to buy a vehicle.I can't say enough things about Justin and Country Roads Ford.
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July 2023 by Rikki Butler
Beware and double check their work. Mechanics check boxes on papers without actually checking vehicle or tighten lug nuts back up.
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May 2023 by Jim Woronick
Great place to get your vehicle serviced
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September 2022 by Courtney W.
Justin (salesman who also runs service desk) is so very kind and helpful! Loy (parts manager) awesome person who knows his stuff. Alignment guy.... Has no clue what he is doing and tries to talk down to women like we are incompetent to prove he's right when actually he is wrong. Paid $90 for a 4 wheel alignment, a couple months later I noticed my tires were wearing rather quickly. Took it back and said that they only did a 2wheel alignment because there was no where to adjust my rear. He didn't even know how to adjust the tow. Took it to a local shop and was fixed right the first time! Stay away from this place for your service needs!!!!!
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January 2022 by Lori Lowe
I wish I could give negative stars. I called yesterday about the price for an oil change. I try to keep my business local, big mistake usually. I spoke to a very nice man, and he asked vin number, year, model, and I explained the vehicle has never had, and never will have, anything but Pennzoil, and it takes the Dexos oil, because I knew this would make it more expensive. He told me a basic oil change was $49.95, and that would make it maybe $10 more. He also said that included tire rotation, topping off other fluids etc., which I kindly told him wasn't needed, but he said the price included that anyway, so I said it's ok, that's a decent price, but I won't need those things. Fast forward to this morning, the truck was taken in, they tried to push different oil, cause that's what they had, and he told them no, only what it's always had run in it. They called and got oil from Napa (which I've since called amd found out the price per quart), never mentioned it costing a few bucks more, so they changed the oil. He goes to pay, and they give him his total...$151.95. EXCUSE ME??? Back to calling and finding out the price they paid compared to what they said they paid. They said they paid $113 for the oil, they did not, they paid $60 for the oil. So, not only did they lie about the price the oil change would cost, and ripped us off, but also lied about what they paid for the oil. I will NEVER go back there for ANYTHING & will tell everyone I can how big of a ripoff the place is. Never in my life have I heard of a $151.95 oil change, I will also be reporting them to the Attorney Generals .Office. They are an underhanded, lying bunch of con artists!
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December 2021 by Stephen Gilbert
Service at the quick lane was fast and done right. Was quick and friendly.
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November 2021 by Mark Petho
Called about a Bronco Sport, only to discover they expect $3000 OVER MSRP for it. Plus, never received a call back for a trade in value on my car. Tried to buy local, but looks like they just want to screw you over.
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May 2021 by Carl Nelson
A bit overpriced but good service and friendly staff is the reason I return.
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September 2020 by Josh Hornbeck
Very ridiculous I will never buy or take a vehicle to this dealership to have it worked on, and I will be sure to let everyone know my experience. Very unsatisfied!!
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September 2020 by Jackmerius Tacktheritrix
This place has horrible customer service. I spoke with Ford Customer Service directly and had a report made and sent to the dealership. There were many things wrong with my experience. I spoke on the phone with a person in the service department about brining in my vehicle for a recall. This ford dealership never takes as long as they tell me. I was told I would get assigned a loaner. I made it clear I had to work. I get there and the person at the desk says there is no loaner available for this recall. Regardless, I was so disappointed in how this was handled. The customers are never right and I was made out to be like a liar. He proceeded to tell me it would only take 30 minutes to inspect it. I get there a opening (9am) I leave it and try to find a ride to work. I receive a call at 3pm that my vehicles done. I get there and NOTHING was done to my car. I did Ford pre-Inspection it said both rear latches needed replaced. Both of the rear itches open while driving. This is a very serious matter that they did not replace a recall. I am very very unsatisfied and frustrated.
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May 2020 by Shelby Thomas
Prompt and friendly service.
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March 2020 by Jared Wright
Country roads ford is a great place to shop for a vehicle or have your vehicle serviced. They are the most friendly dealership I have had dealings with. Both sales and service are very friendly and knowledgeable.
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March 2020 by J mrnv
The best word I can use to describe this place is "SUSPICIOUS". I need brakes but there is confusion in which end of the vehicle they go on. Parts don't match my vehicle or the price I was quoted and it was a ford catalog error. Like how many of those are in ford's catalog. Seems like a lot of smoke and mirrors, since I heard twice in 2 days I don't typically work this position. My family has been in car business all their lives in one way or another and have been driving fords for at least 50 years. As a small business owner myself it is TOO B AD, you can't take a car in for service without feeling like you are getting screwed or screwed WITH !!!! I think I will go elsewhere next time !!!!!!!!!!!!
