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January 2024 by Heather Mullins
Michael is very informative and honest we had a great experince
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January 2024 by Cody Kaso
Had a great experience in the store. Plenty of hot tubs on display. Mike was very informative and let me explorer without crowding me.
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January 2024 by Mark Voss
We like how they emailed us every step of the build process from start to finish. Worksman ship is quality work. Our salesman Mike from the Nitro, West Virginia store was very helpful and knowledgeable and we’ll highly recommend to friends and family. Been in the hot tub every night since we got and we love it! Thank you for a good quality hot tub, made in the USA.
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January 2024 by Ronald Tawney
Michael Albert was great! He got our hot tub to us right before Christmas as promised!
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January 2024 by Gary Harmon
Great experience with Aqua Living in purchasing our hot tub. They were very helpful and accommodating. The hot tub works great!
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January 2024 by Nikki Powell
Purchased my Dr. Wellness a little over a year ago still working great. Excellent delivery and easy to work with!
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December 2023 by Faria Summers
Michael Albert was amazing and helpful and communicated well! Todd the delivery guy was also very helpful and delivered my hot tub without any issues !!!
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November 2023 by crystal griffin
So glad we decided to use this company after months of searching and comparing. Service was great. Everything was completed within told time frame. Michael Albert is a fantastic representative for this company and is very knowledgeable. We are very pleased with our hot tub and service.
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October 2023 by Christopher Jason
Michael was incredibly professional all the way to delivery of our new hot tub. We absolutely love our G6 hot tub! Thank you Michael!
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October 2023 by Lauren LaRocca
I bought a hot tub! I'm getting too old for a lot of the work I enjoy doing, so this isn't a luxury item as much as it is a recovery item. ?The top portion was when I ordered it July 4th weekend. Now I'm here with the rest of the story.I ordered the hot tub and did not get it for more than 8 weeks. It was almost 10 weeks and it should have been 6 weeks. When I got it I had it placed, the gentleman said that I should not use an extension cord in order to plug in the hot tub. So when I plugged it into the extension cord, the hot tub did not work. I filed a claim with the company who refused to talk to me because it was an extension cord and not an outlet. That would have been absolute useful information to have around July 4th when I could have had an electrician come in and do it while I was waiting all that time. But no. Order the hot tub then wait until the end of September. I get my electrician out who absolutely proved my thought and that the company service lied to me when they said that the hot tub would not work with an extension cord. I felt that was a lie and the electrician, when he came over and installed the outlet confirmed it. Stay away from these people. They do not give you the information that you need when you order the hot tub then want to act like it's not their issue or their concern or I guess I could have mentioned it. No stay away from them. I would give them a minus 5 if I could. It's October 23rd and the new outlet was put in on October 21st. From the end of September to the end of October I still could have been using that hot tub. I do not appreciate being lied to and if you value your money and your sanity you won't appreciate being lied to either.
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October 2023 by Sandra Eastwood
Michael was very informative and helpful through the buying process. I love my HBSL hot tub and would highly recommend it for a personal therapeutic spa. I personally have RA and this is the best gift I purchased for myself.
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October 2023 by Jim Menear
Visited this store and others this past June and am now a daily hot tub user. I did not finance so can't speak to that side but the order and delivery were awesome. We got the tub we wanted at a very good price. I have had hot tubs in the past and this is the first where I have to reduce the air pressure. We got a 3 person 220volt version and it's great so far. It was also delivered ahead of schedule. Something I can't say very often, I would remake this same purchase today from this same office.
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September 2023 by Mary Rita Caldwell
Mike at the Nitro store was so helpful and kind while I was trying to decide on the best golf cart for my needs. I had recently moved to a farm in Braxton Co. WV where we have gravel roads. I wanted electric because closest gas stations are 20 min. drive and I prefer the quietness of the ride of an electric golf carts.I'm so happy I found someone so honest and helpful as Mike.He went above and beyond to make sure I was completely satisfied with my purchase, He always called me back in a timely manner with all question and concerns address to my satisfaction.I also can't say enough good things about their customer service department as well. The maintenance man came out to the farm to address my concerns with the length of time the golf cart would hold a charge. After taking the time to educate me about the proper ways of charging a new golf cart and overall care of the cart I am completely satisfied and I love my new golf cart.I highly recommend this company for your next purchase.Thanks again from a happy customer!!!! Rita
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September 2023 by Kam Canfield
We absolutely love our new hot tub. We ordered the G2 Dr. Wellness spa in storm cloud/coastal gray. From the time it went into production until it was shipped we received updates. Michael was awesome and answered all of our questions as well as Todd, who delivered our spa. Everything was so convenient, it makes me wonder why I didn't do this sooner!
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September 2023 by Tim Ray
I absolutely cannot say enough great things about these guys from Nitro, WV. From Issac with financing, Michael, in management with keeping me updated during the entire process from building it to delivery, and most of all to Todd for the delivery. I have two children with special needs and Todd went above and beyond to help out. Very professional, caring, and friendly individual. He gave me all the information I needed to get things underway and knowing I didn’t know a thing about owning a hot tub, he checked it all over to make sure it was perfect for them. Even gave tips about support beams for the construction crew. I can’t thank him enough for all the help. It was greatly appreciated from my children and I. Thanks again to all, Tim Ray
