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March 2024 by Dylan Harrison
Good experience here getting my Tesla windshield replaced. Originally ordered the incorrect one but they re-ordered and replaced it within 2 weeks. Calibration done as well. Very good work.
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March 2024 by Anita Clinton
Always expedient.
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February 2024 by SHELBY GREGER
Showed up last Monday for a glass replacement. They called after I dropped car off saying that the windshield they got in was the wrong size. Asked if I could come in Thursday when they got a new one in. Told them no I have work, can't until next Wednesday. Showed up on Wednesday(today). Told me my appointment was NEXT Wednesday. Lied to me about parts availability to cover up the fact they scheduled for the incorrect day. Left. Decided to take my buisness elsewhere. Unorganized and don't communicate very well. Why did they ask me if I could come in 2-1-24 if there's a parts shortage?
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December 2023 by Greg Harkins
Great local service national call center wasn't easy to use but locally amazing
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December 2023 by Isaiah Chapman
Got me in and out very quickly friendly only issue is setting up appointments
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December 2023 by Kritter
I have a 2016 explorer and had the front windshield replaced. The side trim is extremely crooked, lower cowl trim is very loose and the upper trim seal is dry rotted and was not sealed propperly. Worst job I have ever had done on any of my vehicles. STAY AWAY FROM THIS LOCATION!!!
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October 2023 by Braxy Brant
No experience with the glass, but the fact I could not Reach a human made me so upset I was told by automated that I had to go to website. This is not acceptable to me. I took my business elsewhere.
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July 2023 by Sara Todd
I get my driver side window replaced, but they left all the broken glass down in the door.. When I stopped by the next day, I was told that it wasn't their responsibility to clear the glass out of the door.... But I thought their job was to fix your window problem? I would rather pay more somewhere else instead of going to them again. My windshield is cracked from a rock on the Interstate and I will use another service to replace it.
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June 2023 by Max N.
Very poor service install my Toyota 4Runner rear window. After I left only take me half an hour I have to come back the rear window is falling down. Tell me to come back next day can not provide service and I continued to make appointments on website for 4 consecutive days each day from 12 pm to 6 pm And no service ever come also no tech ever call to let you know they will come to you. I call customer care they can solve the problem. The store manger at this location 124 Lakeview Dr. Charleston, WV 25315 Darren Vance, he is not take any responsibility told me go get the Regulator for my rear window and he wit charge me another $100. I complaint to him that he should not put the rear glass on he start said he done it by do me a favor, I told don't need a favor either fix it or refund my money then desire to tell me to leave and will not fix it. The Customers Care can not even tell him to fix it. Some one in safeties company need to do something your store manager is killing your business. This guy is going to run your company to the ground.
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March 2023 by Brent Satterfield
Great price, establishment was friendly HIGHLY RECOMMENDService: Auto windshield repair
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February 2023 by Shoshona Quick
Excellent service! Fast friendly people. Answered all my questions and did a great job.Service: Auto windshield replacement
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February 2023 by Michael Gray
I need to speak to a real person and all it will let you do is text appointments and send you to their website. How difficult is it to have a conversation with someone?!?!?
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February 2023 by William Beard
They can right out and looked at My windshield and said they can repair it the the paperwork and they took it right in and done the work did a great job on it and I left
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December 2022 by Morgan Miller
Safelite was amazing. Checking my car in and out was quick and efficient. I dropped my car off and received updates via text, which was so great. When I dropped my car off it was so messy and desperately needed vacuumed. That was my plan for the upcoming weekend. However, when I picked my car up they had vacuumed it for me without me even asking! I was so impressed with their customer service.Service: Auto windshield replacement
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December 2022 by Mark Jones
Wouldn't reseal my windshield because it wasn't installed by them. Of course, they would sell me a new windshield and install that. Nothing wrong with old except it was literally ready to fall out. 50 miles from home and Wouldn't help me. Rules are rules, but they couldn't help me.
