-
March 2024 by Josh B.
Exceptional service! The delivery team was great and the overall process was 100% will be doing business again!
-
March 2024 by Martha E.
the salesman was very courteous. Answered all questions kindly. The customer service kept me updated on my order. The delivery person was very kind and respectful. Took no time to get mattress on the bed. I could not be more pleased.
-
March 2024 by Jane G.
I was very pleased with my experience buying a sofa from Big Sandy From the initial shopping to the delivery of the sofa my experience was positive. The people I worked with were professional and helpful and good listeners to me and what I needed. I recommend Big Sandy with enthusiasm.
-
February 2024 by Betty P.
Would give you negative stars if I could ! Horrible experience. Ordered an item, was told 7-10 days, it took MONTHS and arrived broken. I sent the requested pictures and never received a replacement part. Then you inform me the manufacturer wants more pictures and refuse to let me just return the item for a refund because I have had it 30 days. UNREAL! I had it that long because I was waiting on a part that you never got ordered! Manager Katie is INFURIATING to try to deal with. NEVER EVER EVER AGAIN!!!
-
October 2023 by Kamban Media
Our experience with Mike the manager was awesome. To no fault of the store, I received a defective piece of furniture. Mike was friendly and went above and beyond to make the exchange process feel like no big deal. He even made special accommodations to make sure it didn't happen again. Overall, they took special care of my issue and didn't make me feel bad for wanting to get it squared away. Great people.
-
October 2023 by Jack Berisford
We had a very pleasant experience shopping for new living room furniture. The salesman was very helpful. It took no time at all to select the furniture that we wanted and to set up financing. Furniture will be delivered free in 3 days.
-
October 2023 by JJ Strickland
I went in to the Big Sandy store in Parkersburg,WV on Oct. 14, 2023looking for living room furniture. Thanks to their salesman Christopher, I was able to find just what I wanted at an exceptional price. My only problem was when I went to order new mattress pads that were supposed to be included when I bought the mattresses a few years back I was told I had to send pictures of the ones I already had got from them. The original sale included 3 more sets of pads within 10 years. I don't know how they can make new restrictions on something I already contracted for and paid for. My advice is don't pay for extras that you probably won't be able to get. This would have been 5 stars if they had kept their part of the deal on the mattress pads.
-
October 2023 by Artie Cross
We were immediately greeted by Arlene Ewing, who proved to be a very adept salesperson. She showed us exactly what we were looking for in a dining set, and we are very satisfied with our purchase.In another area, William Gordon was also very helpful. He helped us purchase a dryer.
-
September 2023 by Blake Linger
The delivery guys did a fantastic job. I was worried about my sofa getting stains on it due to the fact it’s light in color. They asked to wash their hands before carrying my items in. I’m a repeat customer, and have always had a great experience with delivery. And my sales person, was top notch as always!
-
September 2023 by Dixie F.
Rob Knapp did a great job helping us match our research against the top offerings of dishwashers at Big Sandy. We went to a couple other stores but ended up back with Rob because of his customer service. We have had terrible delivery experiences from other stores. Damage, disrespect, etc. THE BIG SANDY DELIVERY EXPERIENCE WAS SO PROFESSIONAL AND TOP NOTCH! The Jenny bot was very good at updates but the 2 delivery men were excellent! They took pictures before and after, super friendly, and very proficient! The whole shebang was great with Big Sandy! Thank you so much!!
-
August 2023 by Christina Buskirk
Walked in, they were super nice & helpful, found a couch, had to have it, they worked it out so I could afford it, LOVE this place!
-
August 2023 by Judith Sambrano
Great place if you like great service one on one sales team. If they don't have it they will find it.. I bought this for my mother in law and she loves it.
-
August 2023 by Angie W
Mark is a wonderful salesman. I told him what I was looking for a d he took right to it. Got a little confused on the price but said he would make it right when the item arrives .....thank you again.
-
August 2023 by Josh Hupp
My wife started off online looking and chatting. She spoke with a Leanna and she was helpful and answered the questions asked.We stopped into the Parkersburg, WV location to make sure the material is what we wanted. The two men that we spoke with inside, Furniture and Appliances, were VERY nice and helpful. We were able to conduct all business, get everything ordered and they made sure Leanna got her credit for helping too. Very pleased. Now to wait for our purchases.
-
July 2023 by Janice Tyrrell
Great store and service! My salesperson Mark was very friendly and helpful to me in placing an out of state order for a big amount of furniture. So patient and knowledgeable! In setting everything up for delivery. Great discounts too!! I will do all my shopping there from now on. I’m a fan❤️
