Pioneer Honda of Parkersburg is a dealership that has received mixed reviews from its customers. Some customers had positive experiences, praising the professionalism and helpfulness of the staff, particularly Jourdan, Malachi, Justin, and Ryan Phelps. These customers were satisfied with the financing options, warranties, and the overall purchasing process. However, other customers had less favorable experiences. One customer, a widow on a fixed income, faced difficulties when trying to return a vehicle due to unexpected financial circumstances. The finance department was reportedly unwilling to be helpful, and the customer ended up with a vehicle that had an issue with the passenger door. Another customer was disappointed with the trade-in value offered and the subsequent increase in the price of the truck they were interested in. Despite these mixed reviews, the dealership appears to have made efforts to address customer concerns. The service department, managed by Justin and Ryan Phelps, was praised for their assistance with a customer's Honda CR-V. Additionally, a customer who visited the used car lot had a positive experience with a staff member named D., who provided honest and helpful information, even when it did not directly benefit the dealership. Overall, Pioneer Honda of Parkersburg seems to offer a varied customer experience, with some customers finding the staff helpful and the purchasing process satisfactory, while others faced challenges and disappointments. The dealership's ability to address customer concerns and maintain a positive reputation appears to be an ongoing process.
