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February 2024 by Gabriel Gonzalez
Navy Veteran with the camo vest who worked the electric aisle was absolutely helpful and delightful to talk to, I believe his name was Dan...other than that store was empty of customers but filled with employees but no one asking to help you as they are to busy flirting with one another. Worse yet, at check out, the elderly lady was rude and seemed bothered by me. How though? I was in self check out! I only asked if she needed to see my military ID for verification as the monitor requested me to. She took deep breaths and talked under her breath.
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November 2023 by Joleene Naylor
Got curbside delivery and it went smoothly. Got everything we ordered and the employee was very polite.
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November 2023 by Chris Keel
They had the flooring I wanted $.67 a sguare foot.
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October 2023 by Derek Schwendeman
My wife bought a grill for my birthday and the igniter didn’t work. We took it back to exchange it. The old lady up at customer service had an absolutely terrible attitude. She acted as if it was an absolute inconvenience for her, although she was doing nothing when I walked in the door. I tried to be positive and understanding because maybe she was having a bad day. But the experience continued to get worse as the transaction proceeded for me and everybody else around as they walked in. While I was waiting for her to get help, another gentleman approached because somebody hit his vehicle in the parking lot. He politely just asked if she could page somebody to get in contact with the owner of the vehicle. Her reply was “I don’t know what to tell you. It would be best if you just stayed out at your truck until whoever it was came out.” In short she was, quite frankly a crotchety old bat, and an incredibly poor reflection of customer service at any Lowe’s store.
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September 2023 by Alisha Goudy
Excellent service, employees do their best to help with your needs & the store is clean and spacious
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September 2023 by Dave Ward
It's our only construction store basically, prices are competitive but very understaffed. Not good for a quick stop to get in and out. Usually 1 cashier at contractor area and also lawn and garden. The sales that they make in the first hour for contractor area pays for entire day of employees staffed.If there was competition, im sure they would change this , so be prepared to allow 30 minutes a trip.
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September 2023 by Patti McCarty
They had what we went for. I just strongly dislike the fact that they had no one running registers! Only self checkout available!! I usually carry my bulk items and have a receipt emailed, but if I am forced to self checkout, I use a bag per item and print the receipt. Yes, I believe it will help them waste money on paper and bags.Home depot will be my next stop, hopefully driving further will result in cashier presence.
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September 2023 by Tom Waldron
I do not like shopping at your South Parkersburg store here and then when coming to the "automated" checkout being disrespected by an older female lady for not wanting to check myself out! It seems it is an imposition to have to help me check out, and as a Veteran, I feel my Veteran hat caused her some problems. And this is the second time this has happened with the same lady!I have always appreciated Lowes and the discount they give for America's Vets and have spent a lot of money there down through the years. However, I do not intend to spend any more of my time or money with Lowes going forward. This person needs an attitude adjustment or moved somewhere in the store AWAY from the public...
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September 2023 by Graham Cochran
I love this place,I'm a new home owner of somewhat a fixer upper so many paychecks have been spent here, employees are always helpful
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August 2023 by cathy morrison
If I could take the star away on this one. I would... I went in to buy a breaker asked if I could get help, and waited for a time for someone to come nobody did. Other customers that were there to buy tried to help me. Left and went to a local hardware store was in and out in under 5 minutes.. it will be my choice from now on.
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August 2023 by Justin Bailey
Lowes has absolutely everything you may need for home projects but their pricing is kinda high. Then again I think that says something about the way our country is going and not to much about company policy.
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July 2023 by Paul Wakefield II
This is now multiple times at this Lowe’s in south Parkersburg that we have showed up to buy an item that online says is in stock. To find out that they never update their system or even care if you drive over to buy a product that they say they have in stock, we talked to multiple employees and they all said we’ve never even seen that product and yet no one said they would take the time to fix or address the issue. I would recommend Home Depot or Menards
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July 2023 by Schlep H
Aaron, the Chair Force veteran, is absolutely a rock star. Lowes needs to retain and promote. He is a man of his word and that's hard to find nowadays.
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July 2023 by Stephen T.
Im a contractor, I spend around 100k in this store a year. Helpful staff, but 90% of overhead commercials are in Spanish, and they apparently only have self check out now. I guess Lowes doesn't know who their customers are.
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July 2023 by Shane Eaton
I love doing home improvement stuff and I also love gardening. This is my go to anytime I need something. My only issue is the difficulty in finding not so common items and the difficulty in an employee understanding exactly what I need. If you need a not so common item than I would do your research before you go and maybe try to find the item on the website because it will tell you exactly where it is in the store which is an awesome feature.
