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March 2022 by Wendy Ward
Online there seemed to be a pickup truck available to rent, but once I got there I found out they do not offer them at all and my reservation was easily remedied with a box truck. They were fast and friendly, easy to pick up a rental and return. Box truck was higher than uhaul prices though.
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March 2022 by Brenda Witherspoon
Went over and above to make my moving experience right. Employees knowledgeable and personable.
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September 2021 by Ryan R
As I had told Matt when I had rented the Ford Transit last month I was so impressed with the Exceptional service as always. I don’t actually do many review. Although the fact the still honor customer loyalty I feel I have to write a review. I was quoted a certain price for a limited time and it was not upheld on the website I made the reservation anyway and when I got to the business. They understood that it was a website issue not only did they keep the original quote Matt added two extra days for the assurance that I would have the time I need to drive across country as well as he was able to find a drop off location within 10 miles of my destination. For long moving hauls Penske Is and will always be my family’s first choice for rental vehicles
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August 2021 by Terry Moore
Local place. Friendly staff. Know their business.
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June 2021 by Ryan Rodriguez
As I had told Matt when I had rented the Ford Transit last month I was so impressed with the Exceptional service as always. I don’t actually do many review. Although the fact the still honor customer loyalty I feel I have to write a review. I was quoted a certain price for a limited time and it was not upheld on the website I made the reservation anyway and when I got to the business. They understood that it was a website issue not only did they keep the original quote Matt added two extra days for the assurance that I would have the time I need to drive across country as well as he was able to find a drop off location within 10 miles of my destination. For long moving hauls Penske Is and will always be my family’s first choice for rental vehicles
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August 2020 by Amanda M.
I picked up a rental from the Parkersburg WV location last Saturday. The car was dirty so the guy wiped it down saying how sometimes spots are missed. Looked around the back and the carpet was all pulled up from the 3rd row and white gunk on the floor. The guy ended up taking back over the the garage to clean it. Eventually I got it back and drive it home. Later on that night, when we were packing to leave, I realized the thing was still filthy! All the cupholders in the back had dried sticky liquid, in a cubby was a pill (my kids could've got that), in another cubby was a cell charger, the seat belts had caked on something on them, the underneath seat hiders had sand all in them.... I can go in if needed. The next day I turn in the car it says "oil change required". The store was closed after noon on Saturday until Monday and we left Sunday.I returned the car today and asked if they clean their cars. He stated yes and there are signs everywhere. So then I started telling him what I found and he interrupted me asking for my paper, so I gave it to him and he told me to have a good day. I then told him about the oil change being required light that came in and he said it had been changed and it was just an idiot light seriously the worst and dirtiest vehicle I have ever rented!
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August 2019 by Erica Smith
good place to work
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April 2019 by Tiffany Germanm
Way overpriced, rude employees
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February 2019 by Scott Birchfield
After all the headache of dealing with uhaul and others, found these guys. Very helpful and reasonable. Fixed issues, help fix problems. Will use them when I move again.
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January 2019 by John See
Has trucks, no boxes. Didn't put my Dolly or blankets in truck.
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June 2017 by Amanda Pepe
EXCELLENT experience with Penske at Parkersburg, WV. They got us out of a bind when another company cancelled last minute. The staff were helpful and courteous. Allen was expecially helpful. I could not have done this move without them. I highly recommend them and will use no one but Penske in the future. Lori Pepe
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March 2017 by Larry Green
Truck wouldn't start when I got there. Had a service person there in 15 min and I was on the road.
