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February 2024 by Robert Cummings
Worked quick! It only took an hour for a full windshield!
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February 2024 by Lee Offenberger
The tech was pleasant and communicated needed information clearly. It took longer than he expected and I heard no complaints, just professional behavior. I would use them again!
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January 2024 by Christy Fitz
Went to get my windshield fixed and they made it worse and wanted to charge us $840. To fix it!
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December 2023 by Jean Ann
They got us right in and fixed the small chip from a rock in our windshield.
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October 2023 by Christopher Enoch
Replacing my windshield was a breeze.Safelite on 7th St. (Parkersburg) is staffed with friendly, professional folks; I'm impressed.They overnighted a windshield from Charleston, installed at 8AM and finished 30 minutes ahead of schedule.... In time for a mid week trip.Kudos to David and his staff. I would recommend to a friend I that actually like. ?
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October 2023 by George M.
Decided to go to Safelite auto for a front windshield since they are a company that specializes in automobile glass. Made my appointment online where I had to fill out a form including my car Vin number basically a failsafe method. take note That online if you don't answer all the questions then you cannot submit the form so it will prompt you to go back and answer any questions that might have been overlooked, including the Vin number for my particular vehicle. Appointment was set two weeks after initial are form submit. One week prior to my appointment I received a message stating that my automobile glass was in. The day of the appointment arrived a little early to find that I was the only customer in at that time. And the majority of the employees were sitting behind the counter. In chairs, basically just talking amongst each other. Took my keys, pulled my car into the bay roughly 5 minutes later the service tech brought me back my keys and stated that they got the wrong auto glass for my vehicle. One of the service techs stated that they didn't get the last five digits of my Vin number, which could not have been correct because I would not have been able to submit the form and they would not have known what type of glass to get, especially if all the Vin number wasn't there but they had my make and model glass just the wrong one. I would have thought it would have been double checked when they gave me my courtesy call one week prior to my appointment letting me know my glass had arrived. Because like me, I don't live in that local town, and I had to travel quite a long ways to get there, so double checking to me should've been standard Procedure. Not only was just those mistakes made but I was also informed that my glass doubled in price from $400 to $800. Well, it's been a few months since then and I still have the same broken glass in my vehicle. That's my Safelite auto story.
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September 2023 by Theresa Taylor
Great experience. Painless, quick and efficient. The bonus is the customer service offered after installation and the follow-up to any questions/concerns.
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August 2023 by Jonas Barnhart
Great service and prices. It took about 40 min or so to install the new windshield.
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August 2023 by Richard Balistreri
Really should have stayed away from safelite.Do a lot of research on this company before you believe their ads. Especially read all the negative reviews because they have more info than the good reviews. And there are a lot of review sites.
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August 2023 by Joseph Ferrell
Shout out to Richard done a great job replacing the window on my 1990 f150 and had it done withing 2 hours of dropping it . Thanks for getting it fixed up.
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August 2023 by jeff cox
Have chip, tech shows up looks at not even a minute, says can't fix it. No explanation. Leaves
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June 2023 by Cynthia Malloy
They patiently waited for our parts to come in and completly fixed my 21 year old VW's power window.I thought they only did windshields. I was wrong and they did an excellent job.
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June 2023 by Chelsey Conroy
Very friendly associates. Service was fast. Public restroom was clean. Waiting area was roomy enough and clean too.
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June 2023 by Me
Outstanding customer service and I didn't have to wait too long
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June 2023 by Brett McCoy
Quick and fast. Work was great.
