Shoe Dept. Encore is a large store with a wide selection of shoes and helpful staff. Customers appreciate the friendly and patient service, with associates like Tyrell and Bridgette providing excellent customer care. Tyrell took the time to show different shoes based on preferences and helped with the loyalty program sign-up, making shopping easy and enjoyable. Bridgette demonstrated great customer service by prioritizing customers and handling situations professionally. The store offers good prices, especially during sales like tax-free weekends, making it a favorite for purchasing work shoes and everyday footwear. Although the store can get uncomfortably hot, customers still find the staff to be friendly, helpful, and attentive. Many customers plan to return due to the positive shopping experience, large selection, and good prices. Overall, Shoe Dept. Encore is highly recommended for its helpful employees and quality shoes.
Tyrell has excellent customer service. Very nice and well spoken gentleman!
April 2025
I took my 11 year old to look at dress shoes, my 5 year tagging along. My mother with dementia decided she needed shoes and picking up every shoe around. I had three helpful associates go above to help me juggle my overwhelming trip to the shoe department. I was so thankful for the helping hands!
August 2023
Employees are always super helpful and friendly. Store is uncomfortably hot though. After only a few minutes I was sweating and left before I bought anything.
