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December 2023 by Bill M.
This is my first stay at this property. Everything was as it should be, except the breakfast.The front desk check in process was mostly smooth.The king room is spacious and quite clean. The bathroom was functional, with plenty of lighting, towels, soap, and a hair dryer.The bed was comfortable, with clean linens.Outlet availability near the bed was limited.There's a desk, fridge and microwave in this room.My ground floor room was very quiet, in spite of being close to the highway. There didn't appear to be many guests for the night.The property in general looks well maintained.Breakfast looked good, but was actually very weak. The egg patties and super thin bacon strips were cold. The bacon tasted rancid...to the point the I left two pieces. Yeah, that's right, I threw away bacon. A first!Other than the breakfast, this is a recommendation. There is plenty of parking and there appears to be plenty of places close by where you could grab a meal.
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December 2023 by Patrick & Michelle Park
It seems this hotel is on the downside of being well maintained. The toilet paper holder in my room was torn off the wall. There dead bugs in the bathrooms light fixture. The wall mounted shampoo and conditioner in the shower were both conditioner. The soda machine and ice machine on 2nd floor were both broken. The breakfast was very sparse.
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December 2023 by Wolf R Us
Hotel was garbage. Theres an Indian family or something that owns/ works there a wife and what I presume to be her husband.My food went bad because my fridge was broken when I asked nicely if they would reimburse me for the 80$ worth of food that was in my fridge the woman said “you can check out I don’t care”Then when I went to go get food because all of mine went bad I came back to a mini fridge outside my room and she called the room phone yelling and screaming because I didn’t answer the door when she dropped it off.My coworkers found half eaten food that was left in the microwave from another guestMy other coworker wanted to bring his pet and when he asked her how much the price she gave him a number that was 10$ higher then what the website said and she wanted cash only so I’m gonna guess she tried to pocket the extra money.And the cherry on the cake was I got back from work one day and the woman and man that work there were mixing concrete they had a bunch of bags of opened concrete leaned up against my brand new truck. Place had mold, bedbugs and when the woman has to do her job and check you in she throws a fit and gives an attitude. You’d be better off sleeping in your car then staying here
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November 2023 by Steve Otey
Right off the highway and rooms are decent. Customer service nonexistent, it's a husband and wife doing everything so they have signs to text them pretty any time of day. Hire some employees.Rooms: The room is decent, view is the main road so not great but I enjoyed the stay
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October 2023 by Michael R.
I've never gone in a hotel and no one is around and 4 mi uses later some lady comes out and says sit down I want to finish lunch at 330pm .We then waited around another 5 minutes.While the place is in very good shape. I will never stay there again as I had just come from another choice hotel comfort Inn in Marrietta ,OH and it was outstanding.Just the people running this hotel like their at home and have no concern for the customer and their needs.Sorry never again.
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October 2023 by Larry Blankenship
As another reviewer made comments about the manager, he wasn’t the most personable person. I think it is just the culture. But, we didn’t stay here for a personable manager. The price was fair and the hotel was well maintained. The room was very clean. The breakfast was more than adequate. We would stay here again.Rooms: Clean and comfortable
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October 2023 by Brittany Boyle
This place is a great deal! We needed an easy place to stay off the highway for one night on our travels and this place was perfect. Comfy clean rooms and hot breakfast. Definitely recommend!
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September 2023 by Tracy ThomasLewis
The hotel was just mediocre, and the only reason they are receiving two stars is the fact that they allowed my four-legged companion. However, they did jack the price up for a room that wasn't in great shape and tremendously overpriced. I know there's not a lot of choice of where to stay in the area, however, your money would be best spent somewhere else.
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August 2023 by Jeamnitzer Garcia
If you’re in Parkersburg and are looking for a comfortable hotel with exceptional service, this is not that hotel. The manager is very accusing of things they don’t have a proof of. Refer to 1 star review from July 25. He accused my family of exceeding guests and went on to engage in a heated argument with my parents insisting we are over the limit. We are driving from Chicago to Parkersburg to drop off my grandma who’s staying with my aunt in Parkersburg until October so she was not staying with us in the hotel. She simply went up to our rooms when we checked in since we did not want to leave her by herself in the lobby. Upon coming down to drop her off to my aunt’s, the manager then started accusing us of lying in our guest number and did not want to stop arguing until we expressed how dissatisfied and disappointed we were with how he was treating us. He shrugged and said, “Okay I get it I get it” and did not even apologize. We packed up our bags and left 5 minutes after checking in because we did not want to support a business who mistreats and disrespects its customers. Will not recommend to friends and family.
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August 2023 by Nathaniel T
We had an absolutely terrible experience here. Completely unprofessional behavior from the manager. The manager accused us of exceeding the occupancy limits of the room (which was simply not the case). When we assured him that only the people booked would be staying, he became argumentative and accusatory. It was such an unpleasant experience and sub-standard service, we collected our bags and left for another hotel. We won’t be getting our money back, but that’s a small price to pay to not stay somewhere we were treated so disrespectfully. Please, DO NOT STAY HERE.Edit based on owner response: You see this is precisely the problem. The manager did not understand the situation and reacted with hostility. The 9th person was not staying at the hotel (which we explained) and we had three, not two, rooms booked for eight people. Instead of engaging with us calmly to resolve his perceived problem, he reacted with hostility and disrespect. I reiterate my recommendation to not patronize a business that treats its customers so poorly.
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August 2023 by Tina West
This is the place where family and I always stay when coming to town. The beds have always been comfortable. There is a nice selection of pillows. The rooms are clean. The continental breakfast is a wonderful way to start the day.
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July 2023 by Nathaniel T.
We had an absolutely terrible experience here. Completely unprofessional behavior from the manager. The manager accused us of exceeding the occupancy limits of the room (which was simply not the case). When we assured him that only the people booked would be staying, he became argumentative and accusatory. It was such an unpleasant experience and sub-standard service, we collected our bags and left for another hotel. We won't be getting our money back, but that's a small price to pay to not stay somewhere we were treated so disrespectfully. Please, DO NOT STAY HERE.
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July 2023 by Lorie Chambers
I leave reviews because I base where my money goes off of the ones left by others. I rate this hotel straight down the middle because that is exactly what it was mediocre at best.The good,Easy check-in, I had reserved the room from my Choice Hotels app. The check-in staff was not rude, per say, but she was not friendly either. We had asked on reservation for a room close to an exit, she thought for a pet, but I explained that no, we were smokers, so we would be going in and out often. She accommodated us well, putting us in the last room on the first floor directly next to an exit, room 101. Instructing me clearly on how the exterior door works. But then, felt a need to chastise me about smoking in the room ??? Umm ?? I said we would be going outside hence the request. But whatever. I WILL be watching my billing because we definitely did NOT smoke in our room. Also, there was no staff to be found at the desk for check out when we were ready to leave at 9:15 am. Despite me calling "hello" from the desk, and as I was roaming about walking around looking for them for about 15 minutes, so I just had to leave my cards on the desk, and hope for the best.The room.You can tell it has been updated/is newer. The furnishings and decor were modern, and in nice condition. That saves them a lower rating here. The beds were very comfortable, the bedding was white, and clean. Ample, comfortable pillows as well. Based on one other review, I checked it carefully for bed bugs. There were NONE, and I saw no signs that there ever had been. And with their lackluster cleaning, I feel I would have noticed. [But that is for later..] The heater worked fine. It was a bit loud but tolerable. Fridge, microwave, and mini coffee pot with supplies were all clean and worked. It was VERY quiet here. DespiteNow... the reason why I put this hotel as mediocre. Simple things, really...things they could easily rectify to be scored higher. Cleanliness. Despite the linen being spot on, the room itself was not. There was something splashed on the bottom edge of the curtains and up the wall beside the bed. Noticed this as soon as I turned on some heat in the ice-cold room. There were numerous "dirty" areas on pretty much all the walls, and they were very noticeable. I did NOT need to "look" for them. These could easily be removed as they happen with a Mr. Eraser. The furniture is dark, and there were obvious layers of fingerprints on most surfaces and the doors, telling me the "wipe down" after each guest is hit or miss at best. The bathroom is well appointed and pretty, but again, with the cleaning. Grimy walls. There was an old bar of soap dried and cracked in the back corner of the tub, and hair laying in it. They may have hard water, but the build-up on the tub and soap scum ring around the tub made me say, "I will just wait to get home to shower." Again, simple fix with a Mr Eraser and elbow grease. The toilet, sink, and mirrors were clean, decent toilet paper even. The one hand towel I did use was clean and fresh feeling. And the water in it was very hot.Breakfast was standard continental fare. Cereal, and the stuff to make a nice breakfast sandwich [egg patties, meats, bagels, muffins]. The muffins were good. And they leave them out with unlimited coffee and tea even after breakfast is over, so that is nice.So, my overall is, like I said, right down the middle. Some really good stuff here, comfortable, quiet, and exactly as advertised, and with a little bit more effort in the housekeeping and front desk staff, this place would be just great. And I would rate it so much higher. But all in all, it was not a bad place to spend the night.
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July 2023 by Matt Coddington
Hotel is nice. Newer building.Check-in was easy.Unfortunately, not a single ice machine was in working order. And also unfortunate that the cleaning crew did not notice wet gross trash in the ice bucket that was in our room. Attention to detail is crucial!More of a one-off occurrence, but it was unpleasant no less.
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July 2023 by Jessica Henderson
Amazing stay! There were a lot of construction workers on one floor so the front desk guy put me in a room on another floor near a door and it was the best sleep! So clean and comfortable. Breakfast was a plus for not having only bread options!
