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September 2023 by Ben Meyer
Specialty Traders' communication was excellent, the bass I bought arrived quickly and as advertised and they were great about handling a missing gig bag no questions asked. I would definitely do business with these folks again.
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February 2023 by Dakota Walker
I’ve had years of great service. Great guys to do business with.
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October 2022 by Marcio Carvalho
Best guitar shopping experience ever. I live in a different state and ordered online. Negotiation really good. Blazing fast shipment and 1-day delivery !!!! My PRS SE Silver Sky arrived a nice and protected package and plays like butter!Thank you Specialty Traders team!!!!!!!
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September 2022 by Colton Bentley
Do not do business with these people. They do not care about the customer and it really shows. Due to very poor packaging on the stores part my product arrived damaged. When I contacted them they immediately blamed the shipper, if it were FedEx fault then that would be one thing but this is not that situation. I simply asked if I could return the product since this was the fault of Specialty Traders staff and they told me I could return it if I paid for shipping. So not only do they not package your items with care, they do not rectify their own mistakes. They also told me to contact the company that made the product I purchased and ask them to replace the limited edition packaging, even though it’s the companies yearly event weekend in Akron right now and everyone in this industry knows that. Do not do business with these people. Blocked me on social media because I asked them to pay for return shipping.EDIT/UPDATE: An employee of EarthQuaker reached out to me before I even contacted them to see if they could help me out (great company EQD) and solved the issue caused by the store. Only after contacting the store to tell them I would be closing the PayPal case because EarthQuaker resolved the issue, did they finally accept the return through PayPal............POST STORE RESPONSE: PayPal didn't deny anything lol. I can post all the correspondence here. The store claims to have resolved the issue with the packaging, they did not. You also cant leave a review of this business on Facebook, per conversation with the company lol. The only review was left on google. Did not spam 50 posts in 10 minutes. It was more like 6 and one bad review. Also there was probably 32 messages on Facebook messenger (over the course of a conversation with them) but thats because the store was reading responses and then not answering and then claiming they dont make mistakes when it comes to packaging. Absolutely terrible company that can't just be like we messed up we will take take of it lol. They also claim to have reached out to EarthQuaker to replace the packaging (not just the slip cover but the actual box was also damaged). They did not, I was contacted by an employee from EarthQuaker on a Facebook forum after posting the photo also posted in this review. Nothing but lies from this company lol. You can also clearly see from the photo that the slip cover was not just bent lol. *Added photo of email from PayPal saying they accepted the return (but only after I told them I would be cancelling the paypal case because EQD already took care of this companies mistake)*The PayPal case was only opened because the company would not respond to any emails or messages after several attempts to get them to pay return shipping, the bottom line here is the product arrived in a condition that wasn't acceptable, they refused to pay for return shipping, and then claim to have solved the issue when they did no such thing. They're even trying to take credit for contacting the manufacturer and having them replace the packaging which is a complete lie.
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September 2022 by Woodrow Hupp
Very helpful and some great prices, its all on line to shop and be able to try it out there! Very cool!
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August 2022 by A Lombardo
Needed a bass cabinet they had in stock to take on the road .. Jason advised me of the different types of features of a couple of different cabinets got it processed shipped and to me by Sunday morning unbelievable service thank you guys so much this is a great company to do business with .. Nice to speak to sales associates that actually know the products are selling … Bravo
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March 2022 by Brian Marshall
I am from Florida and have never been to Parkston West Virginia before. But I took a shot and ordered a Warwick Rock board Power Block and some cables from these fine fellows. Great customer service from Rusty and the equipment was top notch. It will be used well in my Jetboy cover band. If I'm ever in the western part of Virginia, I'll be sure to stop and say hi. Highly recommended!
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February 2022 by Zack Ruez
Extremely disappointed. I recently purchased a new guitar pedal from them on Reverb.com The pedal was listed for an incredible sale price. I purchased and paid for the pedal, and an hour later, my order was cancelled and my money was refunded. They immediately raised the price of the item. When I contacted them inquiring about this, they were extremely dismissive and just said "pricing error ."The Sale price was a substantial discount, and it was an incredible deal. I believe them that it was an error in pricing, but once a price has been listed for sale, and paid for, then the transaction should be final.I am 100 percent not worried about the pedal, the amount of money the pedal costs, or receiving any compensation from this company. I believe it is unethical business to advertise a product for a set price (regardless of an error), and then cancel the purchase after a payment has been made, and then raise the price. Then to be so dismissive when inquiring about the issue is enough to cause me to write this negative review.Please see the attached pictures to view their correspondence that I believe to be dismissive and far from professional.
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February 2022 by Joel Sabo
The store has a nice guitar selection for the space available for display and the staff members Jason and Dusty were friendly. They shot me straight with their assessment of what they could likely offer me for my used gear. All in all I will be back.
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December 2021 by Tommy Garcia
Jason, an employee here, is the man. And he is only part of the expert team of musicians and product specialists who do great work at Specialty Traders. I loved our conversation, which was over the phone, too. So I invite you to this establishment! There are great individuals here. Really.
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December 2021 by Jordan Weiler
Ever since my bass journey began, I was told “no, Jordan, you can’t handle the six string. Be grateful you even get five.” For years I wandered in the darkness before a light shone through guiding my path. That light was Specialty Traders. In their great inventory was a beautiful six string Warwick Corvette. Most importantly, they had faith I could handle it. Upon giving me a killer deal and being all around cool dudes, I made my way home to prove the naysayers wrong. In the few days since getting the bass, I’ve beaten two cups in Mario Kart, eaten a perfectly cooked steak, and reconnected with a former romantic interest. 10/10 would buy a bass from them again.
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October 2021 by Christopher Kelly
Have a beautiful selection of G&L guitars. I preferred to go in person instead of doing mail order which I believe is their primary method of sales. Were still very helpful in getting the guitars I wanted to try and setting up tones on a nice Supro amp. Were very helpful in using layaway to get the guitar I wanted. Knowledgeable staff, cooperative and patient. Good selection of pedals, parts and accessories. We're lucky to have them in our community.
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August 2021 by George Huffman
Good place to shop and they're helpful to help you out
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July 2021 by Rick_ Brew
Absolutely amazing guitar shop,The staff is very friendly and knowledgeable ,I asked for a set up on my guitar and installation of a new pick up I bought from theredimarzio igno bridge pickup, they sound unbelievably good .They delivered and knocked it out off the parkI’m extremely happy with there work .I will be returning if I ever need work done on my guitar or to buy new gear .
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April 2021 by Travis Graham
Really clean store front. The staff was able to accommodate all of my needs. Their customer service and client care are both well above par. The stores selection had variety and avaliblity. I highly suggest Specialty Traders to anyone looking for music gear. an overwhelming positive experience from start to finish. They are a hidden treasure of the community.
