Optimum’s store in Parkersburg, WV offers a range of services including cell phones, mobile accessories, and digital entertainment products. Customers can enjoy in-person support from Retail Specialists who assist with exploring products, plans, and services. The store emphasizes helping customers save money on Internet, TV, and Mobile bills, and provides access to the largest and fastest 5G network through Optimum Mobile. Customer reviews highlight both positive and negative experiences. Many appreciate the helpfulness of staff, especially those who go above and beyond to assist, even amid busy times or staff shortages. For example, one customer praised a staff member for her outstanding service despite being busy and short-staffed. In-store technicians are noted for providing valuable information to improve service and reduce costs. However, some reviews mention issues with internet outages and support. Customers expressed frustration when support could not resolve problems remotely or required them to fix issues themselves, such as router reboots or camera access. Others shared experiences of billing errors, such as charges for services not received, which were eventually corrected. Overall, Optimum in Parkersburg strives to deliver good customer service, quick problem resolution, and reliable digital services, but some customers feel there is room for improvement in technical support and communication.
