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July 2023 by Mandy Bock
Been banking with them for years! Always wonderful to deal with!
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October 2022 by Alli B.
RUDE! I will never have an account with them again. I've banked with them for over 5 years, never asked them for anything. We've been struggling lately, as everyone has, & they've hit me with 3 overdrafts in 2 months ($75 total!!!!) I tried to explain my situation (out of work, no car, etc), & asked if there was anything they could do about the overdrafts, or even if they had overdraft protection I could enroll in (I literally started crying just because asking that was humiliating). The guy in the collection dept was one of the rudest, most condescending people I've ever dealt with. He not only had absolutely ZERO empathy, he actually CHASTISED me for over drafting & said there was NOTHING they could do. Little man, you have NO idea what is going on in peoples lives. And the way the world is, you think people are over drafting ON PURPOSE?? The absolute NERVE of this person blew me away. If I could give NEGATIVE stars, I would. BEWARE, bank elsewhere!!!!
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July 2022 by Alyehia M
I went through this bank for a car loan, I payed my car payment 2 weeks early, mg next payment is not to be taken out until July 9th, after setting up to not take it out again this month. They double charged me
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January 2022 by Randy Burrows
Would not bank anywhere else these people no what customer service is all about
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October 2021 by Todd Mills
Always friendly and ready to help.
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March 2021 by Carl Lott
I used to have a different bank and it was always a constant struggle. I got an account at WVCCU about a year ago and they’ve always been the best to me. I’ve recommended it countless times and I’ll keep doing it because they are simply the best bank out there.
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March 2021 by Todd
I have a business account here. My business is well known in this town. I cashed a 3000$ check and they decided they wanted to hold it for 15 days to gain some interest off it. Very bad business by this bank. Many banks are doing these types of corrupt things. The only bank I have found that does not hold your money for a month is navy federal credit union. Much better bank. These people acted like i was a fraud because of my age. They discriminate everyone to the max. I will close my account once I get my funds released . I will tell everyone about this horrible place. The only people who like this bank are married older couples . They get treated better.
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March 2021 by Kristen Kunze
5 Star, highly recommend doing all of your banking needs at WVCFCU
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March 2021 by Nicole King
Amazing is the best way to describe my experience with wvccu. From the first phone call to closing my loan was one of the best experiences I’ve ever had with a financial institution! I hope that Brooke Brabham is recognized for her outstanding customer service. She was kind, patient, informative and went the extra mile for my husband and I. She always answered my emails and returned my phone calls. That’s pretty rare these days. And then when you think it can’t get any better, I get a handwritten thank you card from her! A+ service! Thank you Brooke and wvccu for such a pleasant experience.
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January 2021 by Andrew holt
Best customer service
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January 2021 by Andrew “Andy” holt
Best customer service
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October 2020 by Bre Buckley
They really need to get their stuff together.. they're always soo rude especially in the drive through. Murdoch is a lot better and can give you the right information you need with out the wait.
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August 2020 by J Foresta
Experienced helpful staff always work to help every customer.
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July 2020 by Erin Marte
Not only is this where I bank but have purchased two vehicles with them. Mariah has helped me purchase two vehicles. She makes the process easy and is always patient and prompt, considering the many questions I throw at her! Thank you for going above and beyond for the members, Mariah!
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July 2020 by Brooke Johnson
So I came in because I was in a car accident and my car was totaled and I was a mess. I was introduced to Moriah Meredith she was very helpful and smiling and helping me feel better about my situation. I highly recommend this place. Exceptional service and I now am in a new car and stress free. Thank you so much moriah and the credit union! I also use them as my bank now! Very satisfied with this place. I recommend anyone to this place and especially moriah!
