Optimum

Internet Service Providers
Hours: Optimum, a telecommunications company with a store located in Point Pleasant, WV, offers a range of products and services, including cell phones, accessories, internet, TV, and mobile plans. Customers can visit the store and receive personalized assistance from Retail Specialists, who provide white-glove customer service. The reviews for Optimum's services are mixed. While some customers, like Aya, have had positive experiences with the company's customer service, others have faced challenges. One customer reported difficulty with an internet extender, citing poor customer service and lack of resolution, despite spending nearly an hour on the phone. Another customer, however, had a positive experience with Misti Sexton, an Optimum representative, who went the extra mile to help set up their internet service, even though there were initial delays. The customer acknowledged that internet companies often receive poor reviews, but praised Misti's efforts and professionalism. Overall, Optimum appears to provide a range of digital entertainment and communication services, with varying levels of customer satisfaction. While some customers have had positive experiences, others have encountered issues with equipment and customer support. The company's ability to consistently deliver reliable services and exceptional customer care seems to be an area for potential improvement.

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1. Point Pleasant, West Virginia